Membership Operations Specialist — Remote

Chestnut Carbon; United States; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K plan

Discretionary bonus

Job summary

Chestnut Carbon, a leader in nature-based carbon removal, seeks a detail-oriented Membership Coordinator for Forest Carbon Works, US-based private landowners. You will support enrollment, ongoing participation, CRM maintenance, and communications, ensuring accuracy and compliance across Finance, Legal, Forestry, GIS, and other teams.

You will manage member records, coordinate amendments, and assist with payments and reporting, while serving as the daily point of contact and upholding high

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in account management, customer support, or membership administration.
• Experience with a CRM platform such as Salesforce or HubSpot; Ironclad, email marketing automation, or payment operations a plus.
• Experience administering agreements, including reviewing contracts, drafting amendments, and maintaining compliance records (preferred).
• Strong communication, organizational, and planning skills; attention to detail.

Responsibilities

• Guide members from signed agreement through ongoing participation, coordinating onboarding with Finance, Legal, and Natural Resources.
• Manage member lifecycle events: annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations.
• Maintain accurate member records and documentation in Salesforce and SharePoint.
• Serve as the day-to-day contact for routine member questions, escalating complex matters to the Membership Manager.
• Send scheduled communications, reminders, program updates, and surveys, and track participation and follow-up.
• Prepare amendment packages from approved templates and route them for review and signature.
• Review documentation for completeness and record amended terms in the CRM and designated repositories.
• Support deed, entity document, easement, and payee-change reviews, escalating compliance questions as needed.
• Run standard CRM and payment reports, audit data, and correct discrepancies.
• Prepare payment calculations and requests, track approvals and status, and record issuance in the CRM.
• Partner with Finance on payment processing, reconciliation, and routine member payment questions.
• Coordinate with Forestry, GIS, Product, Lease/Due Diligence, MRV, and Legal on member requests and audits, and document SOPs.

Skills

Account management

Customer support

Membership administration

CRM (Salesforce/HubSpot)

Documentation & records

Education

Bachelor’s degree or equivalent

Tools

Salesforce

HubSpot

SharePoint

MS Office

Job description

Chestnut Carbon, a leader in nature-based carbon removal, seeks a detail-oriented Membership Coordinator for Forest Carbon Works, US-based private landowners. You will support enrollment, ongoing participation, CRM maintenance, and communications, ensuring accuracy and compliance across Finance, Legal, Forestry, GIS, and other teams.

You will manage member records, coordinate amendments, and assist with payments and reporting, while serving as the daily point of contact and upholding high