Membership Specialist

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Hybrid; USD 3,642,000 - 4,929,000; Full time

Benefits offered by this job

Full-flex work week

Paid time off

401K with company match

Job summary

General Dynamics Information Technology, Inc. is seeking a Membership Specialist to analyze applications, perform data-driven analyses, and support compliance reviews in a remote setting.

You will coordinate with transplant centers, OPOs, and laboratories, ensuring accurate records and timely guidance on processes. The role requires analytical thinking, strong communication, and the ability to obtain a Public Trust clearance, with experience in policy compliance and customer service preferred.

Qualifications

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Analytical: strong critical thinking, problem-solving, and data analysis.
• Proficient in Microsoft Office Suite (SharePoint, Teams, Excel); experience with data-driven systems or databases.
• Excellent written and verbal communication to liaise with members and stakeholders.
• Excellent attention to detail and ability to manage multiple tasks and priorities.
• Customer service experience.
• Must be able to obtain a Public Trust clearance.

Responsibilities

• Application Review: Analyze membership applications and update requests for completeness, accuracy, and compliance; address deficiencies with applicants; prepare summaries for committees.
• Analysis & Reporting: Perform quantitative and qualitative analysis of member performance metrics; support compliance reviews and policy enforcement with dashboards and documentation.
• Stakeholder Communication: Respond to inquiries from transplant centers, OPOs, and laboratories; provide guidance on application and compliance processes.
• Operational Support: Maintain records of applications, reviews, and membership data; collaborate with internal teams to deliver membership services.

Skills

Analytical Skills

Communication Skills

Organizational Abilities

Customer Service

Public Trust clearance

Education

Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field

Tools

Microsoft Office Suite

SharePoint

Teams

Excel

Job description

Key Responsibilities

The Membership Specialist is responsible for:

1. Application Review
   Analyze membership applications and update requests for completeness, accuracy, and compliance standards. Work with applicants to address deficiencies and ensure necessary documentation is submitted. Prepare application summaries and support committees reviewing membership requests.
2. Analysis & Reporting
   Perform quantitative and qualitative analysis of member performance metrics and trends. Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts. Identify actionable insights and recommend improvements based on data analysis.
3. Stakeholder Communication
   Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions. Provide guidance and support to members navigating application and compliance processes.
4. Operational Support
   Support MPSC activities, including member performance improvement and compliance reviews. Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems. Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.

WHAT YOU'LL NEED TO SUCCEED

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis.
• Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
• Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
• Organizational Abilities: Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Customer Service experience.
• Must be able to obtain a Public Trust clearance.

LOCATION: Remote

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GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations:

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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