Membership Specialist

V3 Sports / V3; Minneapolis (MN); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Earned Sick and Safe Time (ESST)

4% employer retirement match with vest

Complimentary membership to V3 Sports

Access to group Fitness Classes

Discounts on select programs

Job summary

V3 Sports is a nonprofit community wellness center in North Minneapolis seeking a Membership Specialist to support front desk operations and membership services. The role involves selling memberships, greeting guests, and guiding inquiries about programs and eligibility, in a friendly, professional manner.

The position is part-time (10–20 hours/week) with a focus on customer service and accurate information delivery, using Mindbody software and cash handling procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to greet guests professionally and provide accurate membership information.
• Willingness to learn various tasks and nonprofit practices.
• Maintain CPR/First Aid certification; training provided on onboarding.

Responsibilities

• Sell memberships and check-in members accurately.
• Provide information on programming and services.
• Manage emails, calls, and face-to-face inquiries.
• Learn all membership categories and Mindbody software.
• Open/close membership desk and handle transactions.

Skills

Customer service

Communication

Mindbody

Cash handling

Team player

Tools

Mindbody

Job description

V3 Sports is a nonprofit organization rooted in North Minneapolis, dedicated to elevating our community through wellness, fitness and education. Since 2007, we've created opportunities for youth, families, and adults to live healthier lives through aquatics, fitness, education, and community programming. In 2024, V3 Sports opened the V3 Sports Center, a state-of-the-art community wellness destination featuring an award-winning aquatics facility, modern fitness spaces, and programs designed to serve people of all ages. Every day the V3 Center brings people together to improve their health, build confidence, and strengthen community.

Why You’ll Love Working Here

The work we do is rooted in relationships. We believe meaningful impact comes from serving others well, following through on our commitments, showing up authentically, treating every person with respect and staying deeply connected to North Minneapolis. Those principles shape how we work together, how we serve our members and how we continue building a stronger community every day. We're looking for people who care about their work, enjoy working as part of a team and want to make a lasting impact in North Minneapolis.

At V3 Sports, you'll have the opportunity to:

• Make a meaningful difference in the lives of community members.
• Contribute your ideas and expertise to help shape organizational growth.
• Be part of a wellness-centered organization.

Wages and Benefits

$17 per hour, depending on qualifications and experience

• Earned Sick and Safe Time (ESST)
• Retirement plan with a 4% employer match & immediate vesting
• Complimentary membership to the V3 Sports Center
• Access to group Fitness Classes
• Discounts on Select V3 Sports Programs, including Swim to Learn

Because V3 Sports is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, V3 employees and their spouses are also eligible for the following benefits at St. Mary’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Access to advancement (internships, job placement, field practice)

Schedule

This is a part-time position that will work between ten to twenty hours per week.

What You’ll Do

The Membership Specialist reports to the Membership Manager and is responsible for the day-to-day front desk operations such as selling memberships, providing accurate facility and membership information, setting up and linking accounts correctly, and offering general information on programming.

• Greet and interact with all guests in a friendly and professional manner.
• Ensure that all members and guests are properly checked in at V3 and participate in the delivery of services to members.
• Excellent communication and interpersonal skills.
• Managing communication channels like emails, phone calls, and face-to-face interactions.
• Maintaining a deep knowledge of V3 Sports products, services, policies and eligibility requirements.
• Responsible for learning all applicable V3 membership categories to give prospective members timely and precise information on V3 membership and programs.
• Learn and use the Mindbody software to register new members and troubleshoot issues.
• Maintain a clean and organized member service desk.
• Follow proper procedures for all membership transactions.
• Following all proper cash handling and cash drawer procedures.
• Open and close the Membership operation when scheduled.
• Give facility tours as needed.

What You Bring

• Willingness to learn a variety of tasks, excellent communication skills, a thorough understanding of nonprofit practices, a serious work ethic, and a desire to work in a team-orientated environment.
• Must reliably show up for shifts on time.
• Understanding of the importance of customer service and being professional.
• Knowledge and experience with diverse groups of people of all socioeconomic conditions.
• You are able and willing to maintain current CPR, First Aid, AED, and BBP certifications. (For new hires, training will be provided during onboarding.)

Diversity and open expression are fundamental to the work of V3 Sports. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.