Membership Specialist

UFC GYM; Honolulu (HI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Free gym membership

Employee discounts

Tuition assistance

Career advancement

Training & development

Wellness resources

Job summary

UFC GYM in Hawaii seeks a Membership Specialist to drive growth by sharing our mission, building relationships with prospective members, and guiding them into the right fitness journey through effective sales, outreach, and energetic service.

You will lead generation, appointments, facility tours, and enrollment, while ensuring a welcoming experience and ongoing member engagement to maximize retention and satisfaction.

Qualifications

• Experience in sales; fitness, retail, or hospitality preferred.
• Excellent interpersonal communication and ability to build rapport quickly.
• Basic computer proficiency and comfort using lead management software.
• Self-starter with a "can-do" attitude who thrives in a fast-paced, team-oriented environment.

Responsibilities

• Lead generation through productive phone calls, community outreach, and social media engagement.
• Appointment setting and managing the sales pipeline to hit daily and monthly goals.
• Deliver a world-class tour to guests, showcasing the MMA-inspired facility and training programs.
• Present membership options and help new members enroll in suitable plans.
• Provide a welcoming, high-energy experience for every person who enters the gym.

Skills

Sales

Communication

Rapport building

Lead management

Tools

Lead management software

Job description

We Empower the Fighting Spirit in You!

The Membership Specialist is the primary growth driver for our community. You are responsible for sharing the UFC GYM mission, building relationships with prospective members, and helping them start their fitness journey through effective sales, outreach, and high-energy service.

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

We Empower the Fighting Spirit in You!

The Membership Specialist is the primary growth driver for our community. You are responsible for sharing the UFC GYM mission, building relationships with prospective members, and helping them start their fitness journey through effective sales, outreach, and high-energy service.

What We Offer

• Competitive Base Salary + Commission & Bonuses
• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees).
• Growth: Tuition assistance and clear opportunities for career advancement.
• Perks: Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA).

Key Responsibilities

Sales & Community Outreach

• Lead Generation: Actively generate new leads through productive phone calls, community outreach, and social media engagement.
• Appointment Setting: Manage your sales pipeline to consistently hit daily and monthly appointment and guest goals.
• The Fitness Tour: Deliver a world-class tour to 100% of guests, showcasing our MMA-inspired facility and training programs.
• Closing: Confidently present membership options and help new members enroll in the plan that best fits their goals.

Member Experience & Engagement

• First Impressions: Provide a welcoming, informative, and high-energy experience for every person who enters the gym.
• Member Integration: Follow up with new members after enrollment to ensure they are utilizing the club and meeting their fitness targets.
• Brand Ambassador: Represent the UFC GYM brand with authenticity and passion in the club and the local community.

Operations & Teamwork

• Collaboration: Work closely with the coaching and operations teams to ensure a seamless "hand-off" for new members.
• Data Integrity: Accurately track leads, guest data, and sales activity in the gym management system.
• Club Standards: Assist in maintaining a clean, safe, and professional environment for all members and guests.

Qualifications

• Experience: Strong understanding of sales practices; previous experience in fitness, retail, or hospitality is highly preferred.
• Skills: Excellent interpersonal communication and the ability to build rapport quickly with diverse groups of people.
• Technical: Basic computer proficiency and comfort using lead management software.
• Traits: A self-starter with a "can-do" attitude who thrives in a fast-paced, team-oriented environment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.