Membership Services Lead & On-Duty Supervisor

YMCA Central New Mexico; Albuquerque, Northern (NM, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discount

YMCA retirement contribution

Job summary

YMCA Central New Mexico seeks a Lead Membership Service Representative / Manager on Duty to supervise MSR staff, ensure member satisfaction, and uphold safety standards at the Albuquerque facility. You will manage schedules, assist members, and handle emergencies with care and professionalism.

Ideal candidates have 2+ years supervision experience, a business-related degree, and CPR/First Aid certification. This on-site role offers opportunities to lead shifts and contribute to a welcoming

Qualifications

• Minimum 2 years of staff supervision preferred.
• Bachelor's degree preferred in business or related field.
• CPR/First Aid certification required.

Responsibilities

• Lead and supervise MSR staff, manage schedules and on-call coverage.
• Greet members, answer questions, conduct tours and resolve issues.
• Enforce safety and building policies; address emergencies calmly.
• Process transactions accurately and reconcile shift totals; maintain records.

Skills

Customer service

Communication

Problem solving

Multitasking

Cash handling

Conflict resolution

Education

Bachelor's degree in business administration

CPR/First Aid certification

Tools

POS software

MS Office

Job description

YMCA Central New Mexico seeks a Lead Membership Service Representative / Manager on Duty to supervise MSR staff, ensure member satisfaction, and uphold safety standards at the Albuquerque facility. You will manage schedules, assist members, and handle emergencies with care and professionalism.

Ideal candidates have 2+ years supervision experience, a business-related degree, and CPR/First Aid certification. This on-site role offers opportunities to lead shifts and contribute to a welcoming