Membership Services Coordinator

Bellwether Staffing Solutions; New York (NY); Hybrid; USD 55,000 - 58,000; Full time

Job summary

Bellwether Staffing Solutions in NYC is seeking a Temp to Perm Membership Services Coordinator (Client service). Hybrid schedule: 3 days in-office, 2 remote. 35-hour work week, ASAP start.

Ideal candidate has 1–3+ years in membership/customer services, strong communication, data maintenance, and admin support, including processing memberships, renewals, and event registrations. Bachelor's degree required.

Qualifications

• Bachelor's Degree required.
• Strong verbal and written communication.
• Experience building customer relationships and delivering customer-centric solutions.
• Interpersonal savvy with diverse groups of people.
• Ability to handle new opportunities with urgency, energy, and enthusiasm.

Responsibilities

• Provide world-class customer service to the membership base.
• Handle all email and phone communications with members and non-members.
• Resolve requests and promote company services.
• Support member needs, including administration (memberships, renewals, event registrations).
• Data maintenance (update profiles, transfer memberships, create accounts, merge duplicates, create renewal invoices).
• Assist with processing student membership applications and university partnerships.

Skills

Verbal communication

Customer focus

Interpersonal skills

Urgency

Education

Bachelor's Degree

Job description

We are currently recruiting for a Temp to Perm Membership Services Coordinator (Client service) in NYC (Midtown). The position is currently a hybrid schedule (3 days in-office and 2 days remote). The ideal candidate will have 1-3+ years of experience providing support to a Membership/customer services department, specifically with customer service, administration, and data maintenance in a team. Standard business hours (35 hours weekly). This is a temp to perm opportunity starting ASAP. $23-26 per hour for temp period. (Perm 55K - 58K Base)

Responsibilities:

• Provide world class customer service to company’s broad membership base.
• Handle all e-mail and phone communications with members and non-members in a professional, courteous, and timely manner.
• Resolve requests, answer questions and promote company service offerings.
• Support an array of member needs, including administration (processing new memberships, renewals and live/virtual event registrations)
• Data maintenance (updating profiles, transferring memberships, creating new accounts/profiles, merging duplicate records and creating renewal invoices).
• Assist with processing student membership applications and maintaining university partnerships for the University Partner Program

Requirements:

• Bachelors’ Degree
• Strong verbal and written communication skills
• Experience with Customer Focus – building strong customer relationships and delivering customer-centric solutions
• Experience taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Interpersonal Savvy – relating openly and comfortably with diverse groups of people
• Communicates Effectively – developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Local candidates only. Must live in a commutable range to NYC and comfortable with hybrid schedule. Standard business hours (35 hours weekly). This is a temp to perm opportunity starting ASAP. $23-26 per hour for temp period. (Perm 55K - 58K Base)