Membership Services Associate - Evening PT shifts available

YMCA of Southwest Florida; Englewood (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

YMCA of Southwest Florida in Englewood is seeking a friendly front desk team member to greet members, answer questions, and manage registrations with courtesy and accuracy. You will handle member sign-ins, monitor access, process payments, and support program staff while upholding safety and confidentiality.

The role requires 1–2 years of customer service, strong communication, and the ability to work flexible shifts in a fast-paced, welcoming community environment.

Qualifications

• Excellent verbal and written communication required.
• 1–2 years of customer service experience preferred.
• Professional appearance and behavior expected.
• Ability to prioritize tasks and meet deadlines.
• Maintains confidentiality and handles sensitive information.

Responsibilities

• Greet and assist members and guests.
• Provide information on programs and memberships.
• Process sign-ups and deposits accurately.
• Answer phones and relay messages to the correct staff.
• Control facility access and issue locker keys as needed.
• Open/close facility per shift and uphold safety protocols.
• Handle member complaints and escalate when necessary.

Skills

Verbal communication

Customer service

Attentive

Professional appearance

Confidentiality

Positive attitude

Self-starter

Policy compliance

Job description

Job Description

Job Description

Description:

POSITION SUMMARY:This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS:

• Greet and serve members and guests
• Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• Give membership and program information to walk in and phone customers.
• High knowledge of program information at all times.
• Conduct facility tours as needed
• Answer telephones in a prompt courteous manner
• Understand and able to use phone system.
• Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
• Receipt money transactions and program sign-ups
• Member sign up and program registration all done correctly and in a speedy manner.
• Enter receipt information correctly for membership and programs.
• Be accountable for all money collected during your shift.
• Prepare end of shift deposits and reports
• Serve as Check-Point when needed
• Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
• Other
• Serve as liaison between members and program supervisors
• Handle and solve member complaints
• Make Coffee, Keep Member Lounge area tidy
• Open and Close facility as appropriate for assigned shift
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Additional duties as assigned by supervisor

Requirements:

QUALIFICATIONS:

• Excellent verbal and communication skills
• Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
• One to two years prior customer service experience
• Professional appearance and behavior
• Able to prioritize and meet deadlines
• Able to maintain confidentiality
• Positive attitude
• Must be a self starter, with high energy and a positive attitude
• Adhere to drug/alcohol/smoke free workplace policy

Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details:

CERTIFICATIONS AND TRAINING REQUIREMENTS:

• CPR and First Aid Certifications required
• Completion of YMCA of the USA Child Abuse and Neglect class
• Completion of the YMCA’s Blood Borne Pathogens training
• Staff Safety Requirements/Cleaning Protocols
• Additional training classes as recommended by Supervisor

Additional duties as assigned by supervisorRequirements: