Membership Service Representative (All Shifts)

Crunch Fitness; New York (NY); On-site; USD 22,000 - 28,000; Part time

Job summary

Crunch Fitness is hiring a Front Desk Agent in New York for a part-time, in-person role. You’ll greet members, answer questions, enroll new members, and promote club amenities to support member growth.

As the first point of contact, you’ll maintain a welcoming environment, manage member accounts and scheduling, and assist with tours and onboarding sessions while upholding Crunch’s “No Judgments” philosophy and high-energy culture.

Qualifications

• Outgoing, energetic and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Customer service

Communication

Team collaboration

Sales experience

CPR/AED

Job description

Crunch Fitness is rapidly expanding across New York, and we’re looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

About the Role

The Member Services Representative(MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Front Desk Operations

• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.

Team & Facility Support

• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment
• Growth opportunities within a rapidly expanding brand
• Access to premium fitness facilities and innovative programming

Location: In-person

Pay rate: $18.00/per hr.

Shift: Mornings/Evenings/Weekends

Part-Time

Website: www.primetimefitness.org