Membership Service Representative

YMCA of Central Texas; Waco (TX); On-site; USD 18,000 - 21,000; Part time

Job summary

The YMCA of Central Texas is hiring a part-time Member Service Representative for our Greater Waco location. You will deliver friendly service to members, answer phones, handle data entry and cash transactions, and help maintain a welcoming, safe environment for families.

Qualifications include a high school diploma or equivalent, 18+, strong computer skills, cash handling experience preferred, and CPR/First Aid certification within 30 days of hire.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• Strong computer and office software knowledge.
• Cash handling experience preferred.
• Prior customer service or sales experience preferred.
• Ability to multitask and work under pressure.

Responsibilities

• Provide excellent service to members, guests, and program participants to support retention.
• Answer phones in a professional manner.
• Perform general data entry and clerical tasks.
• Handle cash, checks, and credit transactions; balance at end of shift.
• Conduct facility tours and promote YMCA membership.
• Build relationships with members and help connect them to YMCA programs.

Skills

Cash handling

Customer service

Multitasking

Punctuality

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Greater Waco YMCA is accepting applications for an energetic, dependable and articulate individual to work part time as a Member Service Representative in our fast-paced, family-oriented environment.

Available Shift: We are seeking candidates who can work morning, afternoon, and weekend shifts.

Essential Functions

• The Member Service Representative delivers excellent service to all members, guests, and program participants contributing to member retention.
• Answering phones in a professional manner.
• General data entry and clerical functions.
• Responsible for monies received during shift and ensures that transactions are accurately recorded. Completes End of Shift process reconciling cash, check, and credit transactions to balance the shift report.
• Conduct facility tours responsive to the needs of prospective members; while promoting membership at the Y.
• Builds relationships with members; helps members connect with one another and the YMCA.

Qualifications

• Must possess a High School Diploma or equivalent and be at least 18 years of age.
• Excellent knowledge of computers and office software are essential.
• Cash handling experience is preferred.
• Previous customer service, sales or related experience desired.
• Must be able to multi-task efficiently and work effectively under pressure.
• Candidates must be punctual, reliable and available to work their assigned shift.
• Be able to work Monday through Friday- Afternoon and Evenings, Weekends
• Must have a neat appearance and be well-groomed.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic
  segments of the community in a respectful manner.
• Ability to maintain a calm, professional presence when handling stressful or difficult situations.
• CPR/ First Aid Certification required within 30 days of hire.

Must be able to pass pre-employment drug screen, criminal history, sex offender and reference checks.

Pay Rate: $13.00 to $15.00/hour

About Us: We are a not-for-profit services Association focusing on mission driven initiatives, with a vision of building strong kids, strong families and strong communities throughout 7 Texas Counties. Our organization is home to the largest school age child care provider in Williamson County as well as health and fitness programs that improve the quality of life for over 45,000 members ranging from preschool through senior citizen.

The YMCA is an Equal Opportunity Employer and a Drug Free workplace. Thank you for your interest in the YMCA of Central Texas!