Membership Service Associate (Front Desk Staff) - O'Fallon Park Rec Complex YMCA

Gateway Region YMCA; St. Louis (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

Retirement fund of 12% per pay period

20% Discount on tuition at Missouri MB

Free individual membership to YMCA

Discounts on YMCA programs

Discounts on YMCA Childcare

Job summary

Gateway Region YMCA in Missouri is seeking a part-time Welcome Center Associate to support branch membership, registrations, and guest verification. The role emphasizes customer service, accuracy with the HRIS system, and driving member engagement.

The position requires a high school diploma or GED, strong interpersonal skills, and the ability to relate to diverse community groups. Shifts include early mornings and weekends with benefits linked to the YMCA program.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups in the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with branch management to implement membership policies and systems that support branch membership, program and marketing objectives.
• Enter membership and program registrations into the HRIS operating system.
• Greet and engage with members and verify guests in Raptor before entering the branch.
• Process HRIS transactions with accuracy and perform daily close out and drawer count.
• Recruit participants for member challenges (member visit drivers).
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure established processes for touring and following up with membership inquiries are followed.
• Assist with attainment of membership department strategic plan goals.
• Provide feedback and solutions regarding gaps in service and member concerns.
• Stay current on customer service, sales, and Leader procedures & practices.
• Respond to member inquiries and problem solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints with support of the center Membership Director.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Sales experience

Computer literacy

Education

High school diploma or GED

Job description

• Base Pay $15.00 - $17.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others No

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare

Additional Information

• Specified Shifts Opening: 6A-12 M-F, Sat. 7-12