Membership Sales & Retention Specialist- be FITNESS

Geronimo Hospitality Group; Delafield (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Be FITNESS, part of Geronimo Hospitality Group in Delafield, WI, seeks a Membership Sales & Retention Specialist to drive member engagement, recruit new members, and help achieve revenue goals for personal training, massage, and Pilates.

You will manage leads, onboarding, and retention, using Club OS, track metrics, and collaborate with management to deliver top-notch experiences for current members and prospects.

Qualifications

• At least one year's experience in personal training, group exercise, sales, and/or member engagement.
• Ability to develop and maintain computer records and track forms in Word/Excel.
• Familiarity with Club OS or similar membership management software is a plus.

Responsibilities

• Build new sales opportunities by connecting with individuals, groups, companies, local businesses, and community partners.
• Manage leads, follow up tasks, new member touchpoints, and member check-ins through Club OS, including calls, texts, emails, documentation, and pipeline updates.
• Welcome and orient new members by introducing them to staff, scheduling fitness consultations, InBody scans, appointments, and onboarding.
• Identify and reengage at-risk members to improve retention and satisfaction.
• Support member engagement through events, promotions, partnerships, and local perks.

Skills

Personal training

Group exercise

Sales

Member engagement

Tools

Word

Excel

Club OS

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

BE FITNESS

With access to a world-class gym, full service spa, certified instructors and a state-of-the-art facility, beFitness is revolutionizing the fitness industry with our dedication to long term success through personal coaching, individual commitment and producing real world results.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

As the Membership Sales & Retention Specialist, you will be responsible for assisting the Management Team to drive the overall financial success of be FITNESS through member engagement. You will be responsible for tracking member engagement to ensure members are getting the most out of their membership while consistently delivering top-notch experiences to current members and prospects. You will be responsible for recruiting new members into the club, sourcing referrals and leads, and transitioning leads into membership sales. Also, you will be responsible for helping to achieve personal training, massage and Pilates revenue goals each month by matching new members to a membership track that fits their health & fitness goals.

WHAT YOUR DAY WILL LOOK LIKE

• Build new sales opportunities by connecting with individuals, groups, companies, local businesses, and community partners.
• Manage leads, follow up tasks, new member touchpoints, and member check ins through Club OS, including calls, texts, emails, documentation, and pipeline updates.
• Welcome and orient new members by introducing them to staff, scheduling fitness consultations, InBody scans, appointments, and helping create a personalized onboarding experience.
• Identify and reengage at risk or inactive members through attendance reports, Club OS tasks, and friendly solution focused follow up to improve retention.
• Support member engagement through club events, challenges, promotions, partnerships, signage, and exclusive local member perks.
• Develop and manage internal social media content, including weekly updates, class and event promotions, member spotlights, basic graphics or video, and timely responses to comments or questions.
• Track and report membership sales, initiation fees, revenue goals, Plus 1 goals, social media performance, engagement metrics, and retention progress.
• Represent the club professionally, promote positive relationships among members, staff, vendors, and the community, follow company policies, support safety goals, and prioritize ongoing professional development.

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

Experience and/or Training

• At least one years’ experience in personal training, group exercise, sales, and/or member engagement.

Sales and Marketing

• Knowledge of principles and methods for showing, promoting, and selling services. This includes strategies, tactics, and sales techniques

Technology/Equipment

• Ability to develop and maintain computer records in Word, Excel and other software required by be FITNESS and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed

Problem Anticipation/ Deductive Reasoning

• Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to Member Engagement Specialist identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.

Computer

• Ability to develop and maintain computer records in Word, Excel and other software required by be FITNESS and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer

405 Genesse Street

Delafield, WI 53018