Welcome Desk Associate- be FITNESS

Geronimo Hospitality Group; Delafield (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

and more.

Job summary

Geronimo Hospitality Group in Delafield, WI welcomes guests with warmth and luxury, and we’re seeking a Welcome Desk Associate to be the first smiling face at the club.

You’ll check in members and guests, answer calls, book reservations, and help create a memorable experience while maintaining a polished, professional reception area.

Multiple shifts available, including day, evening, and weekend options, with a focus on outstanding service and a convenient work environment.

Qualifications

• Must be 16 years of age or older.
• Previous customer service experience.
• Basic computer knowledge.
• Maintain a positive and professional attitude.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.
• U.S. Work Authorization (required).

Responsibilities

• Greet and check in members and guests upon arrival at the club.
• Book appointments and reservations for members.
• Anticipate and respond to member needs with exceptional service.
• Perform opening and/or closing duties as required.
• Answer and transfer phone calls.
• Provide guest information to the membership sales team.
• Keep the facility clean and presentable for guests.

Skills

Customer service experience

Basic computer knowledge

Punctuality

Positive attitude

Ability to stand long periods

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award-winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

beFITNESS

beFitness is about living a happy, healthy life and pursuing the best version of ourselves. We focus on helping our members achieve their fitness goals and fulfilling all of their active lifestyle needs.

PERKS OF THE JOB

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance
• and more.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Welcome Desk Associate, you will be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and provide the highest level of member service and an inviting reception area. In addition to your general job duties, you will provide exceptional customer service, creating an environment of hospitality and luxury and consistently demonstrating a positive and professional attitude.

WHAT YOUR DAY WILL LOOK LIKE

• Greet and check in members and guests upon arrival to the Club
• Book appointments and reservations for members
• Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Provide membership sales team with guest/prospect lead contact information
• Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris

MULTIPLE SHIFTS AVAILABLE

Day shifts are 8am-12pm, 12pm-4pm, or 8am-4pm

Evenings shifts are 4pm-close

Weekend shifts are 6:15am-1pm, 8am - 2pm, or 1pm - 5:30pm

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WHAT IT TAKES TO SUCCEED

• You are 16 years of age or older
• You have previous customer service experience
• You have basic computer knowledge
• You are punctual and can maintain a positive and professional attitude
• You are able to deal with unpleasant or angry people with the need to problem solve difficult situations
• You are able to adapt to a frequently changing environment
• You are able to stand for long periods of time
• You are able to use your hands to finger, handle or feel objects, tools or controls, and reach with hands and arms
• You are able to occasionally lift and/ or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.

405 Genesse Street

Delafield, WI 53018