Membership & Sales Manager

Anytime Fitness - David Atkins - Parent Account; Columbia Township (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

Free membership for you and your immed

Free personal training sessions

Paid continuing education and certs

Access to corporate training programs

Career growth across locations

Job summary

Anytime Fitness is seeking a committed Membership & Sales Manager to drive club growth and oversee daily operations. You will split time between sales activities, such as prospecting and selling memberships, and club management tasks like member relations and billing support.

Reporting to the owner, you will lead retention efforts, coordinate events, and manage a team to deliver exceptional service while pursuing ambitious membership and training goals.

Qualifications

• Several years of experience in service, retail or fitness with a proven track record in sales and leadership.
• Experience with club management software (ClubOS, Club Ready or GoHighLevel is a plus).
• Excellent verbal and written communication with a top-tier customer service approach.
• A drive to build a business in a fast-paced, entrepreneurial setting.
• Current CPR and AED certifications preferred (or able to get them within 30 days).
• No personal training certification required.

Responsibilities

• Bring in new members through prospecting, grassroots outreach and one-on-one sales.
• Sell personal training packages and hand new clients off to coaches.
• Follow up on leads, book appointments and give club tours.
• Track sales activity and hit monthly membership and training goals.
• Oversee the full membership base, including member needs, billing questions, cancellations and retention.
• Lead member retention through check-ins, events and win-back calls.
• Handle member complaints and billing issues quickly and professionally.
• Keep the club clean, safe and well kept, coordinate equipment repairs with vendors.
• Plan member events, challenges and community partnerships.

Skills

Sales experience

Leadership

Customer service

Communication

Tools

ClubOS

Club Ready

GoHighLevel

Job description

Membership & Sales Manager

Anytime Fitness is known as a premier place to work in the fitness industry. Our mission is to help people Get to a Healthier Place. We're looking for a driven leader who loves helping others improve their lives through health and fitness. You'll help grow our club in a creative, fun and upbeat place where every day is different.

About the role

The Membership & Sales Manager leads both the growth of our club and its daily operations. About half your time goes to sales: you'll find and meet new prospects, build relationships with members and sell memberships and personal training. The other half goes to running the gym: you'll look after our members and keep the club running smoothly. You'll report directly to the owner.

What we offer

• Competitive salary plus commission on memberships and training sold (large training packages are common)

• Monthly or quarterly bonuses for hitting club goals

• Full-time benefits, including medical, dental and vision

• Paid time off and holidays

• Free membership for you and your immediate family

• Free personal training sessions for yourself

• Paid continuing education and certifications, like NASM, ACE or sales training

• Access to Anytime Fitness corporate training and leadership programs

• A coaching team to deliver the training you sell, so you can focus on sales and leadership

• Room to grow, with future career paths across multiple Anytime Fitness locations

Responsibilities

Sales and growth

• Bring in new members through prospecting, grassroots, community outreach and one-on-one sales

• Sell personal training packages and hand new clients off to our coaches

• Follow up on leads, book appointments and give club tours

• Track your sales activity and hit monthly membership and training goals

Club management

• Oversee the full membership base, including member needs, billing questions, cancellations and retention

• Lead member retention through check-ins, events and win-back calls

• Handle member complaints and billing issues quickly and professionally

• Keep the club clean, safe and well kept, and coordinate equipment repairs with vendors

• Plan member events, challenges and community partnerships

• Other duties as assigned

Qualifications

• Several years of experience in service, retail or fitness, with a proven track record in sales and leadership

• Experience with club management software (ClubOS, Club Ready or GoHighLevel is a plus)

• Excellent verbal and written communication, with a top-tier approach to customer service

• A drive to build a business in a fast-paced, entrepreneurial setting

• Current CPR and AED certifications preferred (or able to get them within 30 days)

• No personal training certification required