Membership Sales Leader

Carbon Performance; Franklin (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Wellness resources

Job summary

Carbon Performance Gym in Franklin, TN is seeking a dynamic Sales Lead to drive membership sales and lead a growing team. You will coach Sales Consultants, close memberships, conduct engaging gym tours, and build a stronger local presence through community outreach.

The role emphasizes coaching, lead generation, and collaboration with management to meet monthly and quarterly targets, while delivering top-notch customer service and a positive gym experience.

Qualifications

• Previous experience in sales, customer service, fitness, hospitality, or a related field.
• Previous leadership, coaching, or team development experience preferred.
• Demonstrated ability to consistently generate and close sales.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to coach and motivate others while holding team members accountable.
• Strong networking and community relationship-building skills.
• Comfortable approaching businesses, organizations, and community groups to develop partnerships and generate leads.
• Passion for health, fitness, sales, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with basic computer software, CRM systems, and sales tracking tools.
• Professional, positive, and confident demeanor.

Responsibilities

• Lead, coach, and support Sales Consultants to help them consistently achieve and exceed individual and team sales goals.
• Train new and existing Sales Consultants on sales processes, membership options, lead follow-up, tours, closing techniques, and customer service.
• Provide ongoing coaching and feedback to help team members identify areas for improvement and increase their sales performance.
• Monitor sales activity, follow-up, lead conversion, and individual performance to help the team stay on track toward goals.
• Lead by example by maintaining a strong personal sales performance and demonstrating effective sales and customer service techniques.
• Help create a positive, motivated, and accountable sales culture within the gym.
• Assist management with identifying training opportunities and developing strategies to improve overall sales performance.
• Actively sell gym memberships and personal training/services, conduct engaging tours and consultations, and follow up with prospects.
• Work toward monthly and quarterly sales goals and identify opportunities to improve the member conversion process.

Skills

Sales experience

Customer service

Fitness industry

Hospitality

Leadership coaching

Tools

CRM systems

Sales tracking tools

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Wellness resources

Responsibilities

As a Sales Lead at Carbon Performance Gym, you will play a key role in driving membership sales, developing the sales team, and growing the gym’s presence within the local community. The Sales Lead will serve as a leader and resource for the Sales Consultants while remaining actively involved in generating leads and closing memberships.

Sales Leadership & Team Development

• Lead, coach, and support Sales Consultants to help them consistently achieve and exceed individual and team sales goals.
• Train new and existing Sales Consultants on sales processes, membership options, lead follow-up, tours, closing techniques, and customer service.
• Provide ongoing coaching and feedback to help team members identify areas for improvement and increase their sales performance.
• Monitor sales activity, follow-up, lead conversion, and individual performance to help the team stay on track toward goals.
• Lead by example by maintaining a strong personal sales performance and demonstrating effective sales and customer service techniques.
• Help create a positive, motivated, and accountable sales culture within the gym.
• Assist management with identifying training opportunities and developing strategies to improve overall sales performance.

Membership Sales

• Actively sell Carbon Performance Gym memberships and personal training/services while helping prospective members find the best membership option for their needs.
• Conduct engaging gym tours and consultations that showcase the value of Carbon Performance Gym.
• Follow up consistently with prospective members through calls, texts, emails, and other appropriate communication.
• Work toward and help establish monthly and quarterly sales goals for the sales team.
• Help identify opportunities to improve the member conversion process and increase overall membership revenue.

Lead Generation & Community Outreach

• Take an active role in generating new leads and membership opportunities for the gym.
• Network within the local community to build relationships and create new sources of leads.
• Develop partnerships with local businesses, apartment communities, schools, organizations, events, and other community groups to generate new membership opportunities.
• Identify and pursue creative opportunities for community outreach, promotions, events, and referral partnerships.
• Represent Carbon Performance Gym professionally at community events and networking opportunities.
• Build and maintain relationships with local businesses and organizations that can help drive new members to the gym.
• Work with management to develop and execute lead-generation initiatives and community partnerships.

Member Engagement & Customer Experience

• Welcome members and guests with a friendly and professional demeanor.
• Address member questions, concerns, and feedback in a timely and professional manner.
• Help create a positive experience for prospective and current members throughout their interactions with the gym.
• Lead by example in providing exceptional customer service and maintaining a welcoming gym environment.

Facility & Daily Operations

• Perform regular rounds of the gym to ensure the facility is clean, organized, and operating properly.
• Assist with maintaining the cleanliness and organization of the gym floor, equipment, and common areas.
• Assist with cafe operations as needed, including serving members, handling transactions, and maintaining a clean cafe environment.
• Support daily gym operations and other responsibilities as assigned by management.

Qualifications

• Previous experience in sales, customer service, fitness, hospitality, or a related field.
• Previous leadership, coaching, or team development experience preferred.
• Demonstrated ability to consistently generate and close sales.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to coach and motivate others while holding team members accountable.
• Strong networking and community relationship-building skills.
• Comfortable approaching businesses, organizations, and community groups to develop partnerships and generate leads.
• Passion for health, fitness, sales, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with basic computer software, CRM systems, and sales tracking tools.
• Professional, positive, and confident demeanor.

Benefits

• Competitive salary with commission opportunities.
• Additional compensation reflecting Sales Lead responsibilities.
• Access to gym facilities and classes.
• Opportunities for professional development and career growth within the company.
• Leadership and management development opportunities.
• Positive and supportive team environment.