Membership Sales Associate - Thief River Falls Wellness Center

Sanford; Thief River Falls (MN); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Free gym membership

Job summary

Sanford Health in the United States seeks a front-desk member services role at our wellness center. You will greet members, answer phones, update files, and maintain membership records.

You will also provide program information and guide emergency procedures while ensuring the facility remains clean and welcoming. The role may require assisting with memberships, conducting tours, supervising member form and technique, and scheduling activities.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience working in a fitness center is preferred but not required.
• Computer skills sufficient to access and enter data and create documents.
• Oral and written communication skills sufficient to follow-up with customer questions and utilize knowledge of service area and system-wide procedures.
• Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250. If not obtained at time of hire, will be formally trained.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• Greets members, answers phone, updates files, and keeps membership records current.
• Provides program information, guides emergency procedures and performs general cleanliness and maintenance of the facility.
• May assist with new memberships as well as maintain membership access cards when applicable.
• Conducts tours and provides information regarding services and programs.
• Responsible for client experience and supervising member's form and technique while assisting in the use of all equipment within the facility as needed.
• Assists with scheduling fitness center activities.
• Operates, provides instruction and ensures correct use on all exercise equipment.
• Keeps knowledge of facility operations, programs and activities up to date.

Skills

Customer service

Communication

Phone support

Self-motivation

Education

High school diploma

Tools

Data entry

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: Varies (United States of America)

Scheduled Weekly Hours: 0

Compensation: Salary Range: $15.00 - $23.00

Union Position: No

Department Details

• Free gym membership!

Summary

Greets members, answers phone, updates files, and keeps membership records current. Provides program information, guides emergency procedures and performs general cleanliness and maintenance of the facility.

Job Description

May assist with new memberships as well as maintain membership access cards when applicable. Conducts tours and provides information regarding services and programs. Responsible for client experience. May assist with supervising member's correct form and technique, while assisting in the use of all equipment within the facility as needed. Assists with scheduling fitness center activities. May assist with orientating new employees. Oversees competency testing for all employees onboarding. Maintains supplies and elevate concerns of facility and equipment maintenance when needed. Possesses and upkeeps knowledge on facility operations, programs and activities. Demonstrates skill in preparing and maintaining records. Displays ability to establish and maintain effective working relationships with members, colleagues and the public. Reacts calmly and effectively in emergencies. Consistently maintains confidentiality of sensitive information. Formulates and implements decisions effectively. Exhibits organizational skills and ability to meet deadlines. Provides problem solving abilities and self-motivation to perform job responsibilities with little supervision. Operates, provides instruction and ensures correct use on all exercise equipment. Assists with new member entry into existing wellness programming. Ensures that new members are qualified by their level of exercise experience and condition of health, placing them in the most appropriate entry program. Responsible for membership attrition. Demonstrates detailed computer knowledge with ability to decipher account and billing information regarding members' accounts. Excels at providing professional, courteous interaction with customers. Demonstrates ability to work with several customers and handle phone inquiries at once. Utilizes excellent communication skills with both internal teams and clients of the Wellness Center.

Qualifications

High school diploma or equivalent preferred.

Previous experience working in a fitness center is preferred but not required. Computer skills sufficient to access and enter data and create documents.

Oral and written communication skills sufficient to follow-up with customer questions and utilize knowledge of service area and system-wide procedures.

Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250. If not obtained at time of hire, will be formally trained.

Sanford is an EEO/AA Employer M/F/Disability/Vet.