Membership Sales Associate

Mr. Splash Car Wash; Janesville (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Mr. Splash Car Wash is seeking a Highly Skilled Membership Sales Associate to drive our Unlimited Wash Memberships and deliver outstanding customer service. This role operates in sales lanes, educating customers on membership benefits while supporting daily site operations.

Qualifying candidates will have at least 2 years in customer care and a recommended mechanical knowledge. The position requires standing for long periods and working in varied weather, with opportunities to grow within our

Qualifications

• Minimum 2 years of experience in customer care
• Mechanical knowledge highly recommended

Responsibilities

• Actively engage with customers to educate them about unlimited wash memberships and services
• Provide excellent customer service to drive membership sales and customer satisfaction
• Maintain a positive and professional attitude when interacting with customers
• Build connections with current and potential members and explain membership benefits
• Handle inquiries, feedback, and complaints promptly and courteously
• Meet or exceed daily, weekly, and monthly sales goals by converting customers to memberships
• Maintain accurate records of sales activities and customer interactions
• Maintain a clean and presentable work area
• Stand for extended periods and work in all types of weather
• Promote and sell Unlimited Wash Memberships
• Address questions and needs and inform customers about wash operations and benefits
• Assist with daily site operations

Skills

Customer service

Sales

Communication

Problem solving

Job description

Mr. Splash Car Wash is looking for a Highly Skilled Membership Sales Associate!

The Membership Sales Associate is a key player in driving our business, working in Sales lanes to provide top-tier customer service while informing the customers of our Unlimited Wash Memberships. This role is vital for growing our membership base as well as ensuring positive customer experience. While the primary focus is on membership sales, the Membership Sales Associate may also assist with daily operations as needed.

Key Responsibilities:

• Actively engage with customers to educate them about the benefits of our unlimited wash memberships and all wash services.
• Provide excellent and professional customer service to drive membership sales and ensure customer satisfaction.
• Maintain a positive and professional attitude while interacting with customers.
• Build connections with current and potential members, educate about the benefits of memberships.
• Handle customer inquiries, feedback, and complaints in a timely and courteous manner.
• Meet and or exceed daily, weekly and monthly sales goals by converting existing customers into our unlimited membership program.
• Maintain accurate records of sales activities, customer interactions, and membership data.
• Maintaining a clean and presentable work area.
• Maintain presence in the sales lanes in adverse weather conditions, being able to stand upwards of 8 hours per shift.
• Promote and Sell Unlimited Wash Memberships.
• Provide excellent customer service, addressing questions and needs.
• Informing customers of wash operations and benefits.
• Assisting with daily site operations.
• Complete other duties assigned by Management.

Work Conditions:

• Membership Sales Associates need to be physically fit and are expected to work in all types of weather. Work shifts are typically 4-8 hours long and may include evenings and weekends. Staff may be required to wear their own clothes (excluding what is required by Mr. Splash Car Wash) that are appropriate for the working conditions.

Qualifications:

• Mechanical knowledge highly recommended
• Experience in customer care (minimum 2 years)

Mr. Splash Car Wash offers more than just a sparkling clean vehicle; it's a launchpad for your career! Our tight-knit team prioritizes employee satisfaction and injects fun into the workplace, all while nurturing career development and long-term advancement.