Membership & Guest Experience Lead | Car Wash

Mr. Splash Car Wash; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Mr. Splash Car Wash is seeking a Highly Skilled Membership Support Specialist to be the face of the brand and ensure smooth day-to-day operations while delivering an exceptional customer experience. You will promote Unlimited Wash Plans and help maintain a clean, efficient site.

The ideal candidate has a customer-service mindset, is comfortable in a fast-paced environment, and works with a small team to keep our locations running smoothly in all weather.

Qualifications

• Previous experience in customer service preferred but not essential.
• Vehicle cleaning or maintenance is preferred but not required.
• Entry-level car washers are normally trained on the job by more experienced workers.

Responsibilities

• Operate car wash tunnel equipment effectively and efficiently.
• Always provide excellent customer service.
• Maintain site cleanliness and safety.
• Work collaboratively with the team in a Fast-Paced, Fun Environment.
• Duties also include cleaning tunnel windows, pressure washing the tunnel floor and walls, cleaning the pit, sweeping parking lots, emptying trash and vacuum traps.
• Completing other duties directed by management.

Skills

Customer service

Teamwork

Communication

Job description

Mr. Splash Car Wash is seeking a Highly Skilled Membership Support Specialist to be the face of the brand and ensure smooth day-to-day operations while delivering an exceptional customer experience. You will promote Unlimited Wash Plans and help maintain a clean, efficient site.

The ideal candidate has a customer-service mindset, is comfortable in a fast-paced environment, and works with a small team to keep our locations running smoothly in all weather.