Membership Sales Associate

Mr. Splash Car Wash; Town of Sun Prairie (WI); On-site; USD 1,791,000 - 2,617,000; Part time

Job summary

Mr. Splash Car Wash is seeking a Membership Sales Associate to drive unlimited wash memberships and deliver top-tier customer service at our Sun Prairie location.

The role focuses on sales in the lanes, educating customers on benefits while supporting daily operations and maintaining a clean work area. Ideal candidates have at least 2 years in customer care, with preferred mechanical knowledge, and the stamina to stand for long shifts in various weather.

Qualifications

• Minimum 2 years of experience in customer care.
• Mechanical knowledge is highly recommended.
• Ability to stand and work outdoors in all weather conditions.

Responsibilities

• Actively engage with customers to educate them about unlimited wash memberships.
• Provide excellent customer service to drive membership sales and satisfaction.
• Maintain a positive, professional attitude with customers.
• Build connections with members and inform them about benefits.
• Handle inquiries, feedback, and complaints promptly and courteously.
• Meet or exceed daily, weekly, and monthly sales goals by converting customers.
• Maintain accurate records of sales activities and membership data.
• Assist with daily site operations and keep the area clean and presentable.

Skills

Customer care

Mechanical knowledge

Stamina for long shifts

Job description

Mr. Splash Car Wash is looking for a Highly Skilled Membership Sales Associate!

The Membership Sales Associate is a key player in driving our business, working in Sales lanes to provide top-tier customer service while informing the customers of our Unlimited Wash

Memberships. This role is vital for growing our membership base as well as ensuring positive customer experience. While the primary focus is on membership sales, the Membership Sales Associate may also assist with daily operations as needed.

Key Responsibilities:

• Actively engage with customers to educate them about the benefits of our unlimited wash memberships and all wash services.
• Provide excellent and professional customer service to drive membership sales and ensure customer satisfaction.
• Maintain a positive and professional attitude while interacting with customers.
• Build connections with current and potential members, educate about the benefits of memberships.
• Handle customer inquiries, feedback, and complaints in a timely and courteous manner.
• Meet and or exceed daily, weekly and monthly sales goals by converting existing customers into our unlimited membership program.
• Maintain accurate records of sales activities, customer interactions, and membership data.
• Maintaining a clean and presentable work area.
• Maintain presence in the sales lanes in adverse weather conditions, being able to stand upwards of 8 hours per shift.
• Promote and Sell Unlimited Wash Memberships.
• Provide excellent customer service, addressing questions and needs.
• Informing customers of wash operations and benefits.
• Assisting with daily site operations.
• Complete other duties assigned by Management.

Work Conditions:

• Membership Sales Associates need to be physically fit and are expected to work in all types of weather. Work shifts are typically 4-8 hours long and may include evenings and weekends. Staff may be required to wear their own clothes (excluding what is required by Mr. Splash Car Wash) that are appropriate for the working conditions.

Qualifications:

• Mechanical knowledge highly recommended
• Experience in customer care (minimum 2 years)

385 S Grand Ave, Sun Prairie, WI 53590, USA