Membership Sales Associate

Massage Envy; City of Rochester (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + commissions

Bonuses

Paid time off

Dental insurance

Vision insurance

Life and disability insurance

Flexible scheduling

Job summary

Massage Envy Greece, New York, is seeking an outgoing Wellness Support Specialist to help guests prioritize wellness through massage and skincare memberships. You’ll support service providers, maintain a calm environment, and greet members with warmth.

The role offers hourly pay 16–18 with membership bonuses, plus benefits like PTO, dental, vision, life and disability insurance, and flexible scheduling — all in a fast-paced, customer-focused team.

Qualifications

• Outgoing and confident with people
• Sales-oriented mindset with guest focus
• Strong customer service skills and communication
• Ability to work in a fast-paced retail/service environment

Responsibilities

• Support service providers to deliver massage and skincare services
• Create a clean, calm lobby and front desk area for guests
• Greet members and guests and assist with check-in/out
• Promote the Wellness Program and memberships to guests
• Assist with front desk tasks and daily operations

Skills

Outgoing

Sales-driven

People skills

Customer service

Job description

Where Better Careers Begin!

2833 W. Ridge Road (Greece, NY) 14626

$16–18/hr potential with hourly pay + membership bonuses.

We’re looking for someone outgoing, confident, and great with people to help guests prioritize wellness through massage and skincare memberships.

Do you enjoy helping others?

Do you want to gain exposure to therapeutic massage and skin care as part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Greece, New York. Massage Envy is the leader in accessible massage and skin care. As a wellness support specialist at our Greece franchised location,* you'll join a wellness community that's 35,000 strong. And you have an important role to play as you:

• Supportand empower our service providersas they deliver amazing, safe, and professional massage and skin care services.
• Helpto deliver a consistently excellent experience for members and guestsby creating and maintaining a pleasant, clean, calming environment.
• Build strong relationships with team members,becoming the go-to support person that helps to keep this all-star team performing at its best.

Here’s what's in it for you:

The rewards of the job go beyond the difference you're helping to make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you hourly pay rate plus commission and bonus', paid time off, dental, vision, life and disability insurance, flexible scheduling.
• A dynamic, energizing environment where you’re consistently challenge—never bored.
• Growth and learning, offering valuable experience in the unique franchise massage setting as you complete your professional requirements for massage or skin care.

What We’ll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is supporting service providers and front‑of‑house staff and making sure important operational tasks are completed to keep everything running smoothly. This includes:

• Creatinga pleasant and professional atmosphereensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well‑stocked and ready for clients.
• Helpingto deliver outstanding customer serviceby assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.
• Supportingthe delivery of our brand promise, "We help you take care of you,"by ensuring that treatment rooms are client‑ready and that service providers have everything they need to deliver amazing services.
• Upholding the Massage Envy core valuesof optimism, gratitude, excellence, consistency and empathy.
• Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.
• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Promoting the Wellness Program.
• Re‑engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Staying updated on retail products and promotions.

Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people who have what it takes to be amazing. Those who shine in this role are:

• A sales driven, goal oriented mindset.
• Totalbody care championswho believe that therapeutic massage and skin care are an essential part of body maintenance and are on a growth path to becoming service providers (ongoing employment in this role will be contingent upon meeting specific progress benchmarks for becoming a massage therapist or esthetician).
• Peopleof integrityready to champion the well‑being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Mastersof customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Great teammateswho can work well with others in a fun and fast‑paced environment.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.