Front Desk Associate

Massage Envy; Village of New Hyde Park (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free massage/facial

IRA plan

Flexible hours

Retail discounts

Competitive pay

Sales commissions

Monthly contests

Growth opportunities

Training

Job summary

Massage Envy Lake Success is seeking a friendly Front Desk team member to deliver exceptional customer service, welcome guests, and help them feel valued.

You will educate clients on services and the Wellness Program, book appointments, and assist with homecare retail purchases while maintaining a smooth clinic flow.

Ideal candidates have a high school diploma and some retail or sales experience; strong math and computer skills; superb people skills; and a passion for total body care.

Qualifications

• High school diploma or equivalent; retail or sales experience preferred.
• Strong math and computer skills and ability to multitask.
• Great people skills and the ability to build positive relationships with guests.
• Knowledge of total body care and basic massage/skin care services helpful.

Responsibilities

• Provide outstanding customer service and help guests feel valued and understood.
• Educate clients on services and the Wellness Program; book future services and promote retail purchases.
• Greet clients, schedule services, answer calls, respond to emails, and address questions.
• Grow and retain a client base both in-person and via outreach by phone or email.

Skills

Sales experience

Math skills

Computer skills

People skills

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Where Better Careers Begin!

Massage Envy Lake Success 1476 Union Tpke, New Hyde Park, NY 11040

Are you looking for a flexible schedule that will work with your busy lifestyle or College schedule?

Are you a Happy Energetic Person? Do you enjoy a positive work environment? If that sounds interesting then you will love working for Massage Envy Lake Success. The Front Desk is the heart and soul of our spa.

Perks & Pay:

• Benefits that help you take care of youincluding a free monthly massage or facial, company sponsored IRA, flexible hours, retail discounts
• A healthy compensation planthat rewards your hard work with competitive salary, commission on sales, room for growth, monthly contests with even more earning potential
• A dynamic, energizing environmentwhere you're consistently challenged, never bored
• Trainingto help you grow and refine your sales and customer service skills.

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Drivingmember retention through outreach via phone and email to current members.
• Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstarswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrityready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvywith solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammateswho can work well with others in a fun and fast-paced environment.
• Supporters of total body carewith a general knowledge of massage and skin care services.

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.