Membership Retention Agent

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance, travel, entertainment, services and more!)

Job summary

AAA Auto Club Enterprises in Coppell, Texas, is seeking a dedicated sales professional to make outbound calls to lapsed members in California, Hawaii, New Mexico, and Texas. This role focuses on renewing memberships through effective communication and sales skills while handling obstacles efficiently.

Ideal candidates will have a high school diploma, 1-3 years of sales experience, and be proficient in Microsoft Office. Benefits include health coverage, 401(K) matching, tuition assistance, and more.

Qualifications

• High school diploma/GED required, college degree preferred.
• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments required.
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Responsibilities

• Use a predictive dialing tool to call lapsed members.
• Invoice memberships sold and process payments.
• Maintain knowledge of membership products.
• Perform additional duties as necessary.
• Ability to handle obstacles during sales.

Skills

Professional communication skills

Sales experience

Proficiency in Microsoft Office

Education

High school diploma/GED

College degree

Job description

Overview

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.

Responsibilities

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
• Invoice memberships sold and process payments.
• Maintain up-to-date, working knowledge of membership products, features and benefits.
• Perform all other duties and responsibilities as assigned or required.
• Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

Qualifications

• High school diploma/GED required, college degree preferred.
• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments required.
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify