Membership Representative (part-time)

trustmark; Burlington (WI); On-site; USD 21,000 - 22,000; Part time

Job summary

HealthFitness in Burlington, WI is seeking a part-time Membership Representative to drive new member sales and retention through outstanding customer service. You will build relationships with prospective and current members, conduct facility tours, and assist with account changes.

The ideal candidate has 1-2 years of sales experience, strong communication skills, and a high school diploma. CPR/AED certification is required within 45 days of hire, and weekend availability is expected.

Qualifications

• Minimum High School Diploma or GED.
• 1-2 years of sales experience and strong interpersonal skills.
• Excellent communication and customer-service abilities.
• CPR/AED certified or willing to obtain within 45 days of hire.

Responsibilities

• Provide exceptional customer service to members via in-person, phone, text, and email.
• Meet sales goals and generate leads through prospecting and referrals.
• Promote facility events and act as ambassador to local businesses and community.
• Provide coverage on the floor and assist with member account changes.
• Conduct facility tours and handle requests as needed.

Skills

Customer service

Sales experience

Communication skills

Self-driven

Education

High School Diploma/GED

Associates degree or relevant work experience

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness is looking for a part-time Membership Representative to join our team in Burlington, WI. In this role you will drive new membership sales and membership retention through excellent customer service, relationship building and continued process improvement. The ideal candidate is self-driven, well-organized and possesses excellent communication skills.

Availability

Two Sundays a month, with the opportunity to earn additional income working weekday days/evenings, with Saturday coverage as needed.

Key point of contact for the community and members at the client's Health and Wellness Center

Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered.

Key Accountabilities

• Provide exceptional customer service to prospective and existing members via face-to-face service, phone, text, and email communication. Building lasting relationships with prospective and current members.
• Meeting sales goals and generating leads through prospect, networking, and member referrals.
• Promoting and attending facility social events.
• Serving as facility ambassador to local businesses, corporations and community members.
• May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn't available.
• Conduct tours of the facility and assist members with account changes and requests.
• Other duties as needed/assigned

Minimum Requirements

• High School Diploma/GED.
• Adult CPR/AED certifications from the American Red Cross, the American Heart Association, or the American Safety & Health Institute will be required within 45 days of hire.
• 1-2 years previous sales experience.
• Exceptional interpersonal skills.
• Highly motivated and communicates effectively.
• Passionate about helping others improve the quality of their lives.
• Able and willing to listen to feedback and apply it moving forward.
• Flu vaccination required during Fall season.

Preferred

• Associates degree or relevant work experience.

The compensation range for this role is $15/hr - $16/hr. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. W e are an equal opportunity employer, including disability and protected veteran status.