Membership Representative

Human Resources for Small Business LLC; San Juan (PR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health plan (50% employer contrib)

15 vacation days

12 sick days

Paid holidays

Great work environment

Job summary

Human Resources for Small Business LLC is seeking an enthusiastic, sales-minded individual to be the face of our co-work space. You will engage visitors, present plans, and close memberships both in person and online.

The role includes managing social media as a sales tool, coordinating content, and supporting events and community activities. Weekend/evening availability is a plus, with a focus on customer service and growth.

Qualifications

• 1-2 years in sales, customer service, or hospitality.
• Experience managing social media for a business.
• Proficiency with Canva, CapCut, or Meta Business Suite.
• Bilingual in Spanish and English.
• Excellent communication and closing skills.

Responsibilities

• Respond to inquiries by phone, email, social media, and walk-in visits.
• Give tours of the building and present membership plans.
• Prepare proposals, negotiate, and close memberships.
• Manage social media as a sales tool: create and publish photos, videos, and content that showcase our spaces, plans, events, and community to attract new members.
• Plan the content calendar, promote offers and events, and turn messages and comments into tours and sales.
• Measure social media results and recommend improvements.
• Welcome new members and manage renewals and plan changes.
• Support events, workshops, and networking activities.
• Track prospects in the CRM and prepare sales and occupancy reports.

Skills

Sales experience

Customer service

Social media

CRM systems

Bilingual Spanish/English

Education

Associate degree

Bachelor's in Business/Marketing/Hospitality

Tools

Canva

CapCut

Meta Business Suite

Google Workspace

Job description

We are looking for an enthusiastic person with a talent for sales, a passion for customer service, and creativity on social media. You will be the face of our co-work space, both in person and online, helping each member find the ideal space to work and grow.

What you will do

• Respond to inquiries by phone, email, social media, and walk-in visits.
• Give tours of the building and present our membership plans: flexible and dedicated desks, private offices, meeting rooms, and virtual office.
• Prepare proposals, negotiate, and close memberships.
• Manage our social media as a sales tool: create and publish photos, videos, and content that showcase our spaces, plans, events, and community to attract new members.
• Plan the content calendar, promote offers and events, and turn messages and comments into tours and sales.
• Measure social media results and recommend improvements.
• Welcome new members and manage renewals and plan changes.
• Support events, workshops, and networking activities.
• Track prospects in the CRM and prepare sales and occupancy reports.

What we are looking for

• Technical or associate degree (a bachelor's degree in Business Administration, Marketing, Hospitality, or related field is a plus).
• 1-2 years of experience in sales, customer service, or hospitality.
• Experience managing social media for a business and creating content: photos, short videos, and copy.
• Working knowledge of tools such as Canva, CapCut, or Meta Business Suite.
• Bilingual: advanced Spanish and intermediate-to-advanced English.
• Excellent communication, organization, and sales closing skills.
• Proficiency in Microsoft Office or Google Workspace.
• Experience with CRM systems or in co-working, commercial real estate, or hospitality (preferred).
• Occasional availability for evening or weekend events.

What we offer

• Health plan with 50% employer contribution.
• 15 vacation days and 12 sick days per year.
• Paid holidays.
• A great work environment in a dynamic space surrounded by entrepreneurs and businesses.

Employment type: full-time, on-site.