Membership Representative

The New York Botanical Garden; New York (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

The New York Botanical Garden is seeking a Parts-time Membership Representative to handle member inquiries by phone and email with a friendly, professional approach. You will promote memberships, update records, and support onsite programs while ensuring accurate data entry and adherence to policies.

This role emphasizes customer service, clear communication, and teamwork in a busy visitor-facing environment, with weekend and December peak scheduling as needed.

Qualifications

• Prior office or customer service experience; some college-level coursework preferred.
• Proficiency in Microsoft Word and Outlook.
• Working knowledge of computers, typing, and data entry.
• Strong verbal and written communication skills.

Responsibilities

• Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
• Update Member records in databases as needed.
• Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
• Provide general administrative and customer service support and perform other duties as assigned.
• Assist with onsite member programs as needed.
• Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Skills

Customer service

Verbal communication

Written communication

Office software usage

Education

Some college coursework

Tools

Microsoft Word

Outlook

Data entry

Job description

Title: Membership Representative

Position Summary

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role helps also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.

Specific Duties & Responsibilities

• Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
• Update Member records in databases as needed.
• Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
• Provide general administrative and customer service support and perform other duties as assigned.
• Assist with onsite member programs as needed.
• Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Qualifications

• Prior office or customer service experience; some college-level coursework preferred.
• Proficiency in Microsoft Word and Outlook.
• Working knowledge of computers, typing, and data entry.
• Strong verbal and written communication skills.

Physical Demand & Work Environment

• Prolonged sitting in an office environment.
• Prolonged standing when supporting onsite programs/events as assigned

Work Schedule

• This is a temporary, part-time position anticipated to start in October 2026 and run through January 15, 2027.
• Two-Week Training & Onboarding Period: Wednesday through Friday, 10 AM to 5 PM
• Regular Schedule: Wednesday and Thursday, 9 AM to 5 PM.
• December Peak Period: Saturday availability from 8 AM to 4:00 PM is required during the December peak period.

Rate

• $20 per hour