Winter Show Membership Assistant

phippsconservatory; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Part time

Job summary

Phipps Conservatory and Botanical Gardens in Pittsburgh is seeking a Seasonal Membership Assistant in the Membership department for an eight-week period beginning in November.

Under the Membership Manager, you will provide admin support, answer inquiries, process memberships and gift memberships by phone or email, update the CRM, and help issue membership cards while upholding a welcoming, customer-focused environment.

Qualifications

• Business school or high school diploma with two years' office experience.
• Experience with customer relationship management software a plus.

Responsibilities

• Deliver high quality customer service to members and ticket buyers by phone and email.
• Sell memberships and tickets over the phone.
• Fulfill orders for mailed and emailed gift memberships; assist questions and sell gifts by phone.
• Update CRM with constituent contact information, membership records, and ticket orders.
• Send digital and physical membership cards.
• Represent Phipps in a positive and welcoming manner.
• Perform other duties as required.

Skills

Customer service

Written & verbal communication

Typing 40-60 wpm

Office software

Detail-oriented

Ability to work under deadlines

Data entry / CRM

Confidentiality

Education

Diploma or degree

Tools

CRM software

Fundraising software

Job description

TITLE: Seasonable Membership Assistant

DEPARTMENT: Membership

REPORTS TO: Membership Manager

DURATION: This is an 8-week seasonal position that starts in November and ends in late-December/early-January.

GENERAL SUMMARY: Under the direction of the Membership Manager, the Seasonal Membership Assistant will be responsible for providing administrative support to the Membership department.

Phipps Conservatory and Botanical Gardens is an equal opportunity employer that is committed to attracting and retaining a diverse staff. We strive to create a working environment that is inclusive, equitable and welcoming as we honor employee experiences, perspectives, and unique identities.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• 1. Deliver high quality customer service to members and ticket buyers over the phone and by email. Answer phones and respond to all voicemails and emails received within one business day.
• 2. Sell memberships and tickets over the phone.
• 3. Fulfill orders for mailed and emailed gift memberships. Assist customers with questions about gift memberships and sell gift memberships over the phone.
• 4. Update and maintain customer relationship management software, making any necessary changes to constituent contact information, membership records, and ticket orders.
• 5. Send digital and physical membership cards.
• 6. Represent Phipps in a positive and welcoming manner.
• 7. Perform other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• 1. Considerable knowledge of computers.
• 2. Must have excellent written and verbal communications skills.
• 3. Considerable knowledge of word processing/typing, spelling, grammar, proofreading and language skills.
• 4. Ability to communicate and respond both in person and over the phone to the general public, volunteers, staff and board in a pleasant and courteous manner.
• 5. Ability to handle confidential material, exercise initiative and display sound judgment.
• 6. Ability to use fundraising software.
• 7. Ability to proofread typed materials for grammar, spelling and structure.
• 8. Ability to type 40-60 words per minute.
• 9. Accurate and detail-oriented with the ability to prioritize and work independently.
• 10. Ability to operate office machinery such as personal computers, postage machines, copiers, etc.
• 11. Ability to work under deadlines and stress.
• 12. Ability to provide own transportation to perform duties.

PHYSICAL, MENTAL AND SENSORY DIMENSIONS

• 1. Physical mobility: sitting, standing, walking, lifting/carrying objects up to 30 pounds; manual dexterity to operate keyboard.
• 2. Mental effort: reading, writing, analyzing, scheduling, organizing and planning.
• 3. Sensory requirement: Ability to communicate and respond both in person and over the phone to the general public, staff and volunteers in a friendly manner.

WORKING CONDITIONS

• 1. Evening and weekend work required.
• 2. Will have to on occasion work in or pass through any area of the Conservatory or growing houses.

MINIMUM POSITION GUIDELINES (Education, Experience and Certification)

• 1. Business school or high school diploma with two years’ office experience.
• 2. Experience with customer relationship management software a plus.

Revisions, additions or deletions to this job description may be made at any point.