Membership Receptionist

Moss-New-York-LLC; New York (NY); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

Moss New York LLC is seeking a vigilant Membership Receptionist for our in-person club environment in New York. You will be the first contact for members, prospective members, and partners, supporting CRM, community engagement, and membership experience to ensure a seamless club experience.

Ideal candidates have hospitality experience, strong communication skills, and comfort with CRM systems. Expect a fast-paced, guest-facing setting with opportunities across tours, events, and memberships.

Qualifications

• Background in hospitality, guest services, or membership-driven environments preferred.
• Strong communication skills and confidence in client-facing settings.
• Comfort with digital systems and a willingness to learn CRM platforms.
• High level of attention to detail, organization, and discretion.
• Flexible and adaptable, with strong availability and commitment to in-person work.
• Collaborative, thoughtful, and energized by a fast-paced environment.

Responsibilities

• Maintain a consistent presence at assigned club levels and support service across areas.
• Own service zones during shifts and coordinate with management to resolve member needs.
• Check in members and guests, process transactions, and manage front-of-house duties.
• Support onboarding, engagement, and communication with members and applicants.
• Maintain CRM records and track touchpoints.
• Update membership statuses and ensure notes are accurate.
• Share insights with cross-functional teams to improve operations.
• Provide operational support for tours, activations, and events.
• Support Membership Sales with CRM maintenance and pipeline tracking.
• Participate in prospect calls and onboarding meetings.
• Work shifts including early mornings, evenings, weekends, and holidays.
• Liaise with Spa, Events, F&B, Concierge, and other departments.
• Support department and club-wide projects as needed.

Skills

Guest services

Communication

Relationship building

Sales awareness

In-person service

Team collaboration

Flexibility

Tools

CRM software

Job description

Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there’s a little something special for every personality. Down at Bedrock, the club’s fitness and wellness destination, we’ve cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.

As a Membership Receptionist, you will serve as a key representative of Moss—acting as the first point of contact for members, prospective members, and partners. This fully in-person role will work cross-functionally to support daily operations, CRM systems, community engagement, and membership experience. The ideal candidate is polished, proactive, and detail-oriented, with strong interpersonal skills and the ability to thrive in a fast-paced, guest-facing environment.

COMPENSATION:

The hourly wage for this position is$28.00 per hour.

CLASSIFICATION:

This is anon-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek.

KEY RESPONSIBILITIES:

• Maintain a consistent presence at assigned levels of the club and provide additional support across all areas as needed to ensure seamless service.
• Take ownership of assigned service zones during shifts and communicate cross-functionally with management and team leads to resolve member needs and ensure a cohesive club experience.
• Check in members and guests, process financial transactions, and manage front-of-house duties.
• Support onboarding, engagement, and communication with members and applicants.
• Maintain CRM records and track all touchpoints.
• Update membership statuses and ensure notes are accurate and complete.
• Share relevant insights and data with cross-functional teams to enhance strategy and operations.
• Provide operational support for tours, activations, and special events.
• Support Membership Sales with CRM maintenance, onboarding coordination, and pipeline tracking.
• Participate in prospect calls, walkthroughs, and onboarding meetings as required.
• Work all scheduled shifts including early mornings, evenings, weekends, and holidays as operationally needed.
• If scheduled for concierge, reservations, or retail-related shifts, continuously learn and retain product knowledge, services, and offerings to provide accurate and informed support.
• Liaise with Spa, Events, F&B, Concierge, and other internal departments.
• Support department and club-wide projects as needed.

QUALIFICATIONS:

• Background in hospitality, guest services, or membership-driven environments preferred
• Strong communication skills and confidence in client-facing settings
• Comfort with digital systems and a willingness to learn CRM platforms
• High level of attention to detail, organization, and discretion
• Flexible and adaptable, with strong availability and commitment to in-person work
• Collaborative, thoughtful, and energized by a fast-paced environment

REQUIRED SKILLS:

• Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
• Exceptional & eloquent interpersonal and communication skills, both written and verbal.
• Strong sales and marketing acumen with a member-focused approach.
• Ability to operate with grace under pressure.Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.

EMPLOYEE BENEFITS:

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

OPPORTUNITIES FOR ALL:

Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Moss New York LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.