Account Manager - Hotels

ResortPass, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision

Stock Option Plan

401k plan

Unlimited PTO

Annual ResortPass credit

Job summary

ResortPass, Inc. is seeking an Account Manager to develop and maintain strong hotel partner relationships in the New York territory. This in-person role at our NYC headquarters focuses on expanding the portfolio and driving revenue with new and existing partners.

You will manage onboarding, run demos, provide data insights, and collaborate with Sales, Product, and Marketing to hit KPI targets. A Bachelor’s degree and 3–5 years in hospitality or travel are expected.

Qualifications

• Bachelor’s Degree.
• 3–5 years relevant experience in hospitality or travel.
• Experience with a CRM such as Salesforce.
• Startup experience is a plus.

Responsibilities

• Build and expand the portfolio of hotels in your territory, establishing and cultivating strong relationships from new lead to active partner.
• Actively engage and communicate with hotels on a consistent basis and effectively reach targets based on KPI metrics.
• Identify opportunities to increase revenue and performance of hotel partners, educate them on best practices, provide data insights, and upsell product offerings to our full suite of features.
• Provide exceptional and immediately responsive support to all partner requests.
• Assist with onboarding new hotels through communications, setting up their account, and building their page on ResortPass.
• Develop content and materials for onboarding and training.
• Conduct demos and webinars of our product and features.
• Build and maintain a deep and comprehensive familiarity with the ResortPass product and all developing technology in the pipeline.
• Collaborate closely and work cross-functionally with the Sales, Product, and Marketing teams on a daily basis.

Skills

Relationship building

Territory management

Negotiation

Proactive problem solving

Education

Bachelor’s Degree

Tools

Salesforce

Job description

ResortPass is redefining what it means to be a hotel guest. We're building a new category in hospitality: day access to luxury hotel experiences — from breathtaking pools and private beaches to deluxe spas and wellness escapes — so people can escape without an overnight stay.

Our marketplace connects guests with 2,700+ partner hotels and resorts, including the largest brands in hospitality such as Hilton, Hyatt, and Marriott. We've helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible.

Backed by top consumer and growth investors including CRV, Declaration, Brian Kelly (The Points Guy), WME, and FJ Labs, ResortPass is scaling a product people love — and creating an entirely new way to experience hospitality.

About the role:

As an Account Manager, you will develop and maintain strong relationships with hotel partners in your territory. You will be responsible for both selling to new hotels and managing ongoing relationships. As a tech startup, we are looking for energetic, driven, and motivated individuals who can be scrappy, resourceful, and who thrive in an early startup environment and work well within a small but growing team. This is a unique opportunity for someone who is passionate about travel and hospitality and who is ambitious in their career growth.

This role will be in person at our energetic NYC headquarters.

The on-target earnings (OTE) for this role will range from $90,000 - $120,000 per year, commensurate with experience.

What you’ll do:

• Build and expand the portfolio of hotels in your territory, establishing and cultivating strong relationships from new lead to active partner
• Actively engage and communicate with hotels on a consistent basis and effectively reach targets based on KPI metrics
• Identify opportunities to increase revenue and performance of hotel partners, educate them on best practices, provide data insights, and upsell product offerings to our full suite of features
• Provide exceptional and immediately responsive support to all partner requests
• Assist with onboarding new hotels through communications, setting up their account, and building their page on ResortPass
• Develop content and materials for onboarding and training
• Conduct demos and webinars of our product and features
• Build and maintain a deep and comprehensive familiarity with the ResortPass product and all developing technology in the pipeline
• Collaborate closely and work cross-functionally with the Sales, Product, and Marketing teams on a daily basis

Who You Are:

We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!

• Bachelor’s Degree
• 3-5 years relevant experience in the hospitality and travel industry
• Experience with a CRM such as Salesforce
• Experience at a startup a plus
• The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment
• Energetic and passionate about closing deals, deepening customer relationships, and fostering trust from partners.
• Strong prioritization, time management and organizational skills and a meticulous attention to detail
• A positive attitude and enthusiasm to work in a fast-paced environment with a high-performing team
• Creative problem-solving skills
• An entrepreneurial spirit with project management skills
• Tech saavy with an ability to learn any online system or software
• Startup and hospitality experience preferred; candidates with relevant startup experience in other industries will also be considered if they have a strong understanding of hotels or demonstrate exceptional ability and a proven capacity to learn quickly
• You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees.
• Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
• Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
• 401k plan — Save for your future with a 410k plan offering.
• Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
• Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ResortPass’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.