Membership & Outreach Attendant

Penn State University; University Park (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Penn State University seeks dynamic Campus Recreation Membership and Outreach Attendants to deliver excellent customer service on the University Park campus. You will greet patrons, process memberships and registrations, and support tours and inquiries in a fast-paced recreation setting.

Role requires a friendly attitude, the ability to interact with a diverse community, and flexibility for mornings, evenings, weekends, and breaks. Background check is required.

Qualifications

• Background check completed successfully.
• Ability to positively interact with patrons and employees.
• Strong critical thinking skills.

Responsibilities

• Greet patrons with a friendly, welcoming demeanor.
• Conduct membership and locker sales transactions and process registrations.
• Troubleshoot issues with sales and renewals of memberships and lockers.
• Provide exceptional customer service by answering inquiries and directing patrons to staff.
• Assist with answering phones and engaging with patrons face-to-face.
• Conduct facility tours for guests.

Skills

Customer service

Communication

Problem solving

Phone support

Facility tours

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests.

Responsibilities

• Greeting patrons with a friendly and welcoming demeanor.
• Conduct membership and locker sales transactions and process program registrations efficiently.
• Troubleshooting issues with membership and locker sales and renewals.
• Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.
• Assist in answering telephones and engage with patrons face-to-face.
• Conduct facility tours for guests.
• Promote Penn State Campus Recreation memberships, programs, and services to the community.
• Complete other duties as assigned by supervisor.

Personal/Professional Development and Responsibilities

• Attend all staff meetings.
• Be receptive to personal and professional development.
• Balance time commitments.
• Give and receive performance feedback.
• Recognize limitations and work to improve.
• To function as a contributing member of the Campus Recreation team.

Requirements

• Must successfully complete a criminal background check.
• Ability to positively interact with patrons and employees alike.
• Strong critical thinking skills.

Working Conditions

• Average of 6-10 hours worked per week.
• Work will take place on the University Park Campus.
• Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.

Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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