Membership Operations Lead — Paywall & Growth (Hybrid)

Hearst Magazines; New York (NY); Hybrid; USD 76,000 - 93,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision insurance from

401(k) plan with company match

Employee Resource Groups

Job summary

Hearst Magazines is seeking a Membership Operations Manager to lead paywall and subscription workflows, ensuring smooth experiences across multiple brands. You will own platform issues, QA validation, and collaboration with product, marketing, analytics, engineering, and editorial teams.

The role is based in New York City with a hybrid schedule (four in-office days per week), offering growth opportunities, training, and a comprehensive benefits package.

Qualifications

• 2–3 years of experience in digital subscriptions, membership operations, e-commerce operations, digital marketing operations, or a related field.
• Experience supporting digital subscription platforms, paywalls, membership products, or e-commerce experiences.
• Strong understanding of subscription funnels, customer acquisition strategies, and digital membership ecosystems.
• Experience managing QA testing, operational workflows, and project management or ticketing systems such as Asana.
• Familiarity with A/B testing methodologies and the ability to analyze performance metrics to identify optimization opportunities.
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and collaboration skills with experience working across product, engineering, marketing, analytics, design, and editorial teams.
• Experience in media, publishing, or subscription-based businesses is preferred.
• Ability to independently troubleshoot operational and quality assurance issues while driving projects to completion.

Responsibilities

• Subscription & paywall operations management and audit documentation.
• Coordinate paywall updates and QA validation for brand portfolio.
• Support pricing updates, offer page updates, and navigation QA.
• Act as the offer page expert and troubleshoot platform issues.
• Log tickets for offer page updates and paywall requests; coordinate with stakeholders.
• Ensure subscription experiences align with campaign timelines and goals.
• Set up and analyze A/B tests on offer pages and paywalls.
• Report insights and optimization recommendations from tests.
• Perform end-to-end QA for subscription experiences and collaborate across teams.

Skills

Digital subscriptions

QA testing

Cross-functional collab

Project management

Analytics

Customer acquisition

Attention to detail

Tools

Asana

Job description

Hearst Magazines is seeking a Membership Operations Manager to lead paywall and subscription workflows, ensuring smooth experiences across multiple brands. You will own platform issues, QA validation, and collaboration with product, marketing, analytics, engineering, and editorial teams.

The role is based in New York City with a hybrid schedule (four in-office days per week), offering growth opportunities, training, and a comprehensive benefits package.