Membership Operations Lead: Subscriptions & Paywalls

Hearst Communications, Inc.; New York (NY); Hybrid; USD 76,000 - 93,000; Full time

Benefits offered by this job

Hybrid work

Training programs

Wellness benefits

401(k) match

Job summary

Hearst Communications, Inc. is seeking a Membership Operations Manager to shape digital subscriptions across Hearst Magazines brands. You will lead paywall operations, QA, and platform optimization to drive growth and seamless reader experiences.

You'll collaborate across product, analytics, engineering, marketing, and editorial to run A/B tests, manage tickets in Asana, and ensure alignment with campaign timelines. This NYC hybrid role offers opportunities to scale subscription initiatives.

Qualifications

• 2–3 years of experience in digital subscriptions, membership operations, or related fields.
• Experience supporting digital subscription platforms, paywalls, or e-commerce experiences.
• Strong understanding of subscription funnels and customer acquisition strategies.
• Experience coordinating QA testing, operational workflows, and project management systems such as Asana.
• Familiarity with A/B testing methodologies and analyzing performance metrics.
• Excellent organizational skills with the ability to manage multiple priorities.

Responsibilities

• Lead subscription and paywall operations, including audit documentation and brand portfolio updates.
• Support paywall configurations, QA validation, and offer page updates across brands.
• Act as offer page expert, manage platform issues, and ensure smooth subscription initiatives.
• Set up and analyze A/B tests for offer pages and paywalls, providing actionable insights.
• Collaborate with product, marketing, analytics, engineering, design, and editorial teams to ensure successful subscription initiatives.

Skills

QA testing

A/B testing

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Asana

Job description

Hearst Communications, Inc. is seeking a Membership Operations Manager to shape digital subscriptions across Hearst Magazines brands. You will lead paywall operations, QA, and platform optimization to drive growth and seamless reader experiences.

You'll collaborate across product, analytics, engineering, marketing, and editorial to run A/B tests, manage tickets in Asana, and ensure alignment with campaign timelines. This NYC hybrid role offers opportunities to scale subscription initiatives.