Membership Experience Manager

Nashville Public Radio; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible paid time off

Health benefits

Gas stipend

Cafe discount

Educational assistance

Job summary

The Grove seeks a Membership Experience Manager in Charlotte to connect Members with each other and with the Grove community through events and programming.

In this hands-on role you will own welcome outreach, orientations, and event planning, becoming a familiar face for families while reporting to the Founder. Ideal candidates have 1–3 years in events or hospitality and strong communication skills.

Qualifications

• 1-3 years in events, hospitality, customer service, or Membership.
• Hands-on event planning or production experience from concept to day-of.
• Strong interest in connecting people and building a community.

Responsibilities

• Own Membership retention through welcome outreach, orientations and transitions.
• Plan and co-host semiannual Membership Committee meetings.
• Coordinate and staff Member events end-to-end with budgets and vendors.
• Manage Member communications and write in The Grove voice for campaigns.
• Attend programming events as lead and provide weekly/monthly reporting.

Skills

Event planning

Hospitality

Customer service

Community engagement

Job description

ABOUT THE GROVE

The Grove exists to support and empower families. We're a Membership-based family club in Charlotte, built for kids and designed for adults: a place where families gather, kids grow through thoughtful programming, and parents actually get to enjoy the third space too, cafe in hand. Since opening in January 2024 we've grown into a thriving community of Member families, with our second location on the horizon in Charleston. We grow through relationships and referrals, not marketing, and every person on our team helps carry that feeling of belonging.

THE ROLE

The Membership Experience Manager connects Members with one another and with the broader Grove community through events, programming, and personal outreach. Once a new Member is approved, their ongoing experience sits with you: welcome outreach, orientations, thoughtful event planning, and programming that gives families unique reasons to come in. This is a hands‑on, Member‑facing role for someone eager to grow with The Grove and become a familiar face in our community. You'll report directly to our Founder, Stephanie Muhs.

WHAT YOU'LL OWN

Membership Retention

• Welcome new Members with personal outreach and invitations matched to each family's interests
• Host new Member orientations and manage Membership transitions with care
• Help plan and co-host semiannual Membership Committee meetings
• Build relationships across the Membership to deepen engagement and develop events together

Event Planning

• Own Member events end-to-end: birthday parties, private rentals, mixers, orientations, and Committee gatherings
• Manage the full arc of each event: intake, vendor coordination, run of show, day‑of execution, setup, and breakdown
• Serve as the Member's single point of contact from first inquiry through follow-up, and manage event budgets
• Support our signature events (Back to School Market, open houses, Coffee & Catchup series)

Membership Communication

• Help define our Member communication strategy: weekly newsletter, dedicated emails, SMS, and specialty campaigns
• Own day-to-day Member communication: invitations, reminders, and follow-ups
• Write in The Grove voice: warm, personal, and relationship-first, never salesy

Programming

• Coordinate with community partners and key Members to schedule programming
• Attend all programming events as event lead, and contribute to weekly and monthly reporting

WHO YOU ARE

• 1-3 years in events, hospitality, customer service, or Membership. Early-career candidates with the right energy are encouraged to apply.
• Hands‑on event planning or production experience, from concept through day‑of execution
• Plugged into the Charlotte community, with a genuine interest in connecting people
• Warm, proactive, highly organized, and unflappable on event days
• Comfortable working cross‑functionally; strong written and verbal communication
• Flexible for evening and weekend events as needed

COMPENSATION AND BENEFITS

$40,000-$50,000 annually, commensurate with experience. Growing with The Grove comes with real benefits: flexible paid time off, health benefits, a gas stipend, a food and beverage discount at our Cafe, and educational assistance for learning that grows your role.

The Grove | Built for kids, designed for adults | thegroveclt.com