Membership & Marketing Coordinator

Climbing Business Journal; Boulder (CO); Remote; USD 38,000 - 44,000; Full time

Benefits offered by this job

Performance-based bonuses

Paid health insurance

Three weeks paid PTO annually

Job summary

Climbing Business Journal is seeking a Membership & Marketing Coordinator to manage member services and marketing operations. The role supports customer interactions, content preparation, and data handling across digital channels, with a focus on delivering value for members.

This fully remote, full-time position offers a $38,000–$44,000 annual salary plus bonuses. The start date is ASAP, with a 60-day introductory period and benefits including health insurance and PTO.

Qualifications

• Experience with climbing gyms or brands.
• Experience working with customers.
• Experience with digital marketing.
• Comfort with using AI for daily tasks.

Responsibilities

• Coordinate CBJ membership services and marketing activities.
• Support customer service interactions and data preparation.
• Create content supporting members and company initiatives.
• Coordinate digital marketing channels and website tasks.

Skills

Climbing industry experience

Customer service

Digital marketing experience

AI in daily tasks

Tools

WordPress

MailChimp

Graphic design tools

Job description

Job Brief

Climbing Business Journal is committed to creating a diverse and uplifting work environment. All applicants – regardless of race, gender, sexuality, disability or other way in which someone identifies – are welcome and encouraged to apply!

We are looking for a passionate and qualified person to coordinate our membership services and marketing activities. In this role, the candidate would be responsible for a wide array of tasks spanning customer service interactions, content and data preparation, and digital marketing operations of all kinds.

Reports to: Publisher

Position: Membership & Marketing Coordinator

Location: Remote

Type of Job: Full-time 40 hours/week employee, 60 day introductory period

Compensation: $38,000 to $44,000 annual salary, plus bonuses

Start date: ASAP

Success Factors

• Cultural fit and team mentality
• Self-starter able to work autonomously
• Proactive problem solving in dynamic environment
• Attention to detail and strong organizational skills
• Comfort with constant deadlines from varied projects
• Strong communication skills
• Comfort with software and AI

General Responsibilities

• Professionally represent CBJ and further CBJ core values as the leading source of news, trends and advice in the indoor climbing industry
• Participate in regular team communication (emails and group calls)
• Take initiative and push various projects forward simultaneously
• Find efficiencies through better usage of software, systems, and AI
• Weekly responsibilities may include:
  • Interacting with members (via email, phone, video) to help usage of benefits
  • Proactive outreach to potential new members
  • Creating content that supports members and company initiatives
  • Conducting research, collecting data, and maintaining databases and spreadsheets
  • Coordinating all our digital marketing channels:
    • Website posts in WordPress as well as routine website tasks/maintenance
    • Newsletters in MailChimp as well as list and automations maintenance
    • Social media posts in Instagram, Facebook, Linkedin, X, YouTube, as well as follower interaction and profile optimization
    • Tracking and optimization of digital channel performance
    • Basic graphic design and image editing
    • Preparation of podcasts and videos for publication

Required Qualifications

• Experience with climbing gyms or brands
• Experience working with customers
• Experience with digital marketing
• Comfort with using AI for daily tasks

Employment Compensation And Benefits

• $38,000 – $44,000 annual salary
• Performance-based bonuses**
• Paid health insurance**
• Three weeks paid PTO annually**
• This is a W2 employee role, not a contractor
• **These benefits begin accruing after a 60 day introductory period

About Climbing Business Journal

Climbing Business Journal is an independent climber-owned/operated news outlet dedicated to covering the indoor climbing industry and the latest climbing industry news, gym developments, industry best practices, risk management, climbing competitions, youth coaching and routesetting information. CBJ’s staff is a small tight team of passionate climbing professionals. Our core values are Industry Stewardship, Integrity, Empowerment, and Generosity. Learn more about CBJ here.