Membership Manager

55 Seventy; Dallas (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

55 Seventy, a private membership club in Dallas, seeks a Membership Manager to lead operations across clubs, driving engagement, acquisition, and retention. This full-time, in-person role focuses on member communications, events, and cross-location collaboration to deliver a high-touch experience.

The ideal candidate has 7+ years in membership management or hospitality, strong CRM skills, and a bachelor's degree.

Qualifications

• 7+ years of experience in membership management, member relations, or hospitality.
• Experience with CRM tools and member relationship management systems.
• A bachelor’s degree in hospitality, business, communications, or a related field is preferred.
• Exceptional organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and calendar management tools.

Responsabilités

• Lead member onboarding, retention initiatives, and maintenance of membership databases.
• Drive member engagement and promotional programs that highlight perks and foster community connections.
• Develop client recognition strategies to deliver a personalized experience across a large membership base.
• Lead the writing and distribution of member communications, including newsletters and updates.
• Lead outreach efforts and manage the prospect sales cycle across multiple accounts and platforms.
• Manage and optimize CRM systems to organize prospects, track the sales pipeline, and maintain data integrity.
• Analyze membership data and track KPIs to propose data-driven improvements for member experience and revenue growth.

Connaissances

Leadership

Communication

Organizational skills

Time management

Customer service

Formation

Bachelor's degree

Outils

CRM systems

Calendar management tools

Microsoft Office Suite

Description du poste

55 Seventy is a private membership club reinventing wine and culinary experiences. The club offers its members a unique and sophisticated environment to build professional relationships or entertain peers. Our members access luxury wine storage, elevated dining, and a premiere events calendar. As a destination for the discerning, we pride ourselves on providing an exquisite environment for leisure and business interactions.

Position Summary:

55 Seventy is seeking a Membership Manager based in Dallas to lead membership operations across our clubs. This is a full-time, in-person position located at our Dallas club, supporting membership operations at multiple club locations. We need an experienced lead who can drive member engagement, oversee acquisition and retention, foster strong community relations, and ensure a seamless, high-touch experience for all club members. From managing prospective member pipelines and hosting member events to providing membership support, leading key member communications, collaborating on club-wide marketing initiatives, and facilitating personalized member touchpoints, you will nurture our community and deliver an exceptional member experience across every location.

Key Responsibilities:

Member Management & Retention

• Lead member onboarding, retention initiatives, and the maintenance of accurate membership databases.
• Drive member engagement and promotional programs that highlight unique membership perks, foster meaningful community connections, and increase member retention.
• Develop high-level client recognition strategies to deliver a personalized experience across a large membership base.
• Lead the writing and distribution of member communications, including newsletters, announcements, and promotional updates.
• Lead large-scale outreach efforts and manage the prospect sales cycle across multiple accounts and platforms.
• Manage and optimize CRM systems to organize prospects, track the sales pipeline, and maintain data integrity.
• Analyze membership data and track key performance indicators (KPIs) to propose data-driven improvements for member experience and revenue growth.

Operations & Administration

• Provide leadership and support to the membership team across club locations, including billing, registration, and event setup coordination.
• Adapt swiftly to changing priorities and complete projects promptly in a fast-paced environment.
• Collaborate closely with the marketing team on cross-functional marketing campaigns, collateral distribution, and brand initiatives.
• Perform onboarding and member support administrative functions, including entering new member information into the membership system and keeping member records accurate and up to date.

Qualifications:

• 7+ years of experience in membership management, member relations, or hospitality, ideally in a private club or multi-location environment.
• Experience with CRM tools and member relationship management systems.
• A bachelor's degree in hospitality, business, communications, or a related field is preferred.
• Exceptional organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and calendar management tools.
• Strong attention to detail and problem-solving skills.
• Proficiency in multi-tasking and task management.