Membership Coordinator
The h.wood Group
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Benefits offered by this job
Job summary
The h.wood Group is seeking a Membership Coordinator for The Bird Streets Club in West Hollywood. This role is a critical position focusing on the member experience, from onboarding to engagement.
As the Membership Coordinator, you will manage the membership database, provide personalized services, and coordinate member programming. Ideal candidates should have 3+ years in luxury hospitality, exceptional interpersonal skills, and a commitment to excellence.
This full-time position includes comprehensive benefits, dining privileges, and opportunities for career growth within an expanding luxury organization.
Qualifications
- 3+ years of experience in luxury hospitality, private clubs, or high-touch client services.
- Strong interpersonal and relationship-building skills with a passion for service.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Experience with event planning or member programming.
Responsibilities
- Administer the Club's membership database and ensure accuracy of records.
- Deliver highly personalized service as a primary point of contact for members.
- Coordinate the full membership journey from nominations to onboarding.
- Assist in developing exclusive programming and events for members.
Skills
Education
Tools
Job description
Nestled along the iconic Sunset Strip,The Bird Streets Clubis Los Angeles' newest and most exclusive private members club. Designed for an exceptional community of leaders, innovators, creators, and tastemakers, the Club offers an intimate sanctuary where world-class hospitality, elevated dining, and meaningful connection come together.
Managed byThe h.wood Group, one of the industry's most influential hospitality and lifestyle companies, The Bird Streets Club delivers unparalleled service, unforgettable experiences, and a culture rooted in discretion, excellence, and genuine hospitality.
The Membership Coordinator plays a critical role in shaping the member experience while supporting one of the Club's most valuable assets—its membership community.
This position combines luxury hospitality, relationship management, operational excellence, and strategic membership administration. Acting as both the steward of the membership database and a visible ambassador within the Club, the Membership Coordinator ensures every stage of the member journey—from nomination through onboarding and ongoing engagement—is seamless, thoughtful, and highly personalized.
Reporting to the Senior Director of Membership, this individual serves as the primary administrator for the Club's membership platform (PeopleVine), while collaborating closely with operations, marketing, events, finance, reservations, and ownership to support the continued growth and evolution of the Club.
The ideal candidate is highly organized, emotionally intelligent, proactive, and thrives in a luxury hospitality environment where exceptional service, discretion, and attention to detail are expected.
- Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine)
- Ensure all member records, profiles, billing information, communications, and account activity are accurate and up to date
- Develop and maintain organized systems that support the continued growth and scalability of the membership program
- Monitor membership activity, renewals, waitlists, utilization, and reporting metrics
- Serve as a primary point of contact for members, delivering highly personalized service across phone, email, text, and digital communication channels
- Build meaningful relationships with members through consistent in-person engagement within the Club
- Anticipate member needs and collaborate with Club leadership to resolve requests with efficiency and professionalism
- Support the creation of memorable member experiences that reinforce the Club's luxury brand standards
- Coordinate the full membership journey, including nominations, application tracking, vetting, committee materials, acceptance, onboarding, and welcome experience
- Research prospective members and prepare briefing materials for Membership Committee and ownership review
- Schedule prospective member meetings, tours, interviews, and follow-up communications
- Execute a polished onboarding experience that introduces new members to the Club's services, culture, and community
- Assist in developing exclusive member programming, events, and experiences that strengthen member engagement and community
- Partner with operations and events teams to successfully execute membership-focused activations
- Support member communications including newsletters, announcements, event invitations, and Club updates
- Contribute ideas that enhance member satisfaction, retention, and overall Club culture
- Prepare membership reports, dashboards, and presentations for ownership and senior leadership
- Identify trends and opportunities that improve the overall membership experience
- Assist with strategic initiatives that support long-term membership growth and retention
- Partner closely with Operations, Reservations, Culinary, Events, Marketing, Creative, Finance, and IT to ensure a seamless member experience
- Act as the primary liaison between Bird Streets Club and PeopleVine for ongoing platform administration and troubleshooting
- Support marketing initiatives including partnerships, social media, member communications, and promotional campaigns
- 3+ years of experience in luxury hospitality, private clubs, member services, concierge, luxury hotels, lifestyle brands, or high-touch client services
- Experience working with luxury private clubs or member-based organizations
- Event planning or member programming experience
- Familiarity with hospitality reservation systems and CRM platforms
- Experience supporting executive leadership or ownership teams
- Passion for luxury hospitality, dining, arts, culture, and community building
- Exceptional interpersonal and relationship-building skills with a genuine passion for hospitality
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Outstanding attention to detail and commitment to operational excellence
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and emotional intelligence
- Strong analytical skills with experience preparing reports and presentations
- Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
- Experience with CRM or membership management platforms (PeopleVine experience preferred)
- Ability to work independently while collaborating effectively across departments
- Full-time, exempt position
- Flexibility to work evenings, weekends, and holidays as business needs require
- On-site presence at the Club a minimum of four evenings per week, with occasional late-night shifts until approximately 2:00 AM
- Comprehensive health, dental, vision, and life insurance (company contribution begins the first of the month following 60 days of employment)
- Dining privileges throughout The h.wood Group portfolio
- Flexible paid time off
- Opportunity to work alongside one of the country's premier hospitality brands
- Career growth within an expanding luxury hospitality organization
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