Membership Manager

ICP Search; California (MO); On-site; USD 117,000 - 143,000; Full time

Job summary

Goodwood Road Racing Club, USA in California is seeking a proactive Membership Manager to build, own and scale the US membership operation from scratch ahead of launch. You will shape the member journey, design experiences, manage partnerships, and lead a small team while navigating ambiguity and rapid growth.

Regular travel to GRRC USA events and collaboration with the UK team will be essential, with budget ownership and a strong customer-obsessed mindset guiding every decision.

Qualifications

• Experience creating or launching a new proposition or function.
• Deep focus on the full member journey from onboarding to advocacy.
• Ability to lead in a fast-moving startup environment.

Responsibilities

• Own the complete Member journey from sign-up onwards.
• Build and improve the membership proposition and experiences.
• Drive retention, referrals and satisfaction to grow the community.
• Design a year-round calendar of member experiences and events.
• Develop member benefits through partnerships across motorsport and related sectors.
• Own the Membership budget and report on performance.
• Shape the GRRC USA membership app with the Marketing team.
• Lead a Membership Planner and liaise with UK team.

Skills

Membership strategy

Budget management

Supplier & partner management

Customer obsession

Team leadership

Event planning

Tools

CRM systems

Analytics tools

Job description

Based in California | Goodwood Road Racing Club, USA

Goodwood is building something new in America and this role is one of the very first hires to shape it.

GRRC USA is a start-up within a legendary brand. Building the US membership club largely from scratch, drawing on Goodwood's UK heritage and experience but creating something distinct for an American audience. We're looking for a Membership Manager who wants to build, not just run, a membership operation, someone who'll own the member experience end to end and make it their own.

This is a builder role, not a caretaker role. You'll be joining pre-launch, helping shape how the club works before membership even opens. Expect ambiguity, fast-changing priorities, and a small, closely-connected team where everyone mucks in. If you want a fully-formed playbook to execute, this isn't it. If you want to create one, keep reading.

What you'll be doing

• Owning the complete Member journey from sign-up onward: onboarding, communications, membership packs, events, feedback and issue resolution
• Building and continually improving the membership proposition, not just delivering against an existing one
• Driving retention, referrals and satisfaction, making Members proud to belong and eager to bring others in
• Designing and delivering a year-round calendar of standout Member experiences, driving tours, social events, track days and flagship moments
• Building out Member benefits through partnerships across motorsport, automotive and beyond
• Balancing rapid growth (membership could scale from hundreds to thousands within weeks of launch) with a high-quality, personal experience
• Owning the Membership budget and reporting on performance
• Shaping the GRRC USA membership app alongside our Marketing team
• Leading a Membership Planner, and acting as the voice of the US market back into Goodwood's wider Motorsport Clubs team in the UK

What you'll bring

• A track record of creating, launching or building something, whether a brand, a proposition, an experience, a function - not just executing against someone else's brief
• Genuine member/customer obsession, with real focus on the full journey: onboarding through to retention and advocacy
• High energy and real enthusiasm you can bring to members, colleagues and partners
• The confidence to challenge how things are done, ask why, and push for better
• Comfort with ambiguity as priorities, systems and volumes will shift as we learn
• Budget management and commercial acumen
• Experience managing suppliers, agencies, partners and people
• Experience in motorsport, automotive or adjacent premium sectors - helpful, but not essential
• Background in mission-led organisations, high-growth startups, tech or other customer-obsessed environments where you've built something meaningful
• Membership, customer success, customer experience or community management experience (though this is more than a conventional CSM role)
• A genuine passion for cars or motorsport is a bonus, not a requirement
• Comfort working across international teams and time zones

The details

• Based in California, with regular travel to GRRC USA events and a trip to the UK for your Goodwood induction
• Some evening and weekend flexibility during events season
• Salary up to $130,000

Goodwood is an equal opportunity employer and welcomes applications from all qualified candidates.