Membership Experience Manager

Onelife Fitness; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Training discounts

Employee referral bonus

In-house Certification + Continuing Ed

Medical, dental, vision insurance

401(k) and paid time off

Job summary

Onelife Fitness in Arlington, VA is seeking a Membership Manager to lead the member experience, drive enrollment, and support day-to-day club operations. You will guide tours, convert prospects, and ensure onboarding is smooth to deliver the Ultimate Fitness Experience.

You’ll build relationships, manage CRM, and contribute to marketing efforts while maintaining high service standards. The role requires a high school diploma, CPR certification or willingness, and 2+ years of sales or membership

Qualifications

• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Willingness to work flexible hours (including weekends and evenings)
• CPR/AED certification (or willingness to obtain within 30 days)
• Comfortable with basic computer systems (MS Office, CRM)

Responsibilities

• Lead member experience, tours, onboarding, and engagement
• Recruit, convert, and retain members to meet monthly goals
• Host tours, convert prospects, and ensure onboarding success
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the front and assist with day-to-day club ops

Skills

Sales experience

Customer relations

CRM

Team leadership

Education

High school diploma or GED

Tools

MS Office

CRM

Job description

Onelife Fitness in Arlington, VA is seeking a Membership Manager to lead the member experience, drive enrollment, and support day-to-day club operations. You will guide tours, convert prospects, and ensure onboarding is smooth to deliver the Ultimate Fitness Experience.

You’ll build relationships, manage CRM, and contribute to marketing efforts while maintaining high service standards. The role requires a high school diploma, CPR certification or willingness, and 2+ years of sales or membership