Membership Growth & Experience Coordinator

Kaizen House of Athletics; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Kaizen House of Athletics in Milwaukee is seeking a Sales Coordinator who can grow our community through relationship-driven sales and exceptional service. You won’t just sell memberships; you guide individuals toward personal growth and lasting wellness through connection, trust, and an elevated member experience.

With 2 years in sales, hospitality, or customer-facing roles, you will manage the sales journey from inquiry to enrollment, support events, front desk duties, and help achieve ongoing

Qualifications

• 2 years in sales, hospitality, or customer-facing roles.
• Strong communication and interpersonal skills.
• Proven ability to build relationships.
• High level of organization and follow-up discipline.
• Ability to thrive in a fast-paced environment.
• Passion for fitness, wellness, and personal growth.

Responsibilities

• Support the Director of Membership with Events & Program coordination.
• Guide prospective members through the full sales journey, from initial inquiry through enrollment and onboarding.
• Manage Front Desk responsibilities providing a high level of customer service and foster exceptional experience for members and colleagues.
• Conduct meaningful conversations to uncover each individual's "why" and align their experience with their goals.
• Build trust and strong relationships with prospected members.
• Maintain consistent follow-up with prospective members and effectively manage the sales pipeline.
• Drive membership growth by consistently achieving and exceeding membership sales goals.
• Collaborate with Membership Director on strategy.
• Represent Kaizen culture and standards at all times.
• Ownership over KPIs that are built out for visibility into daily, weekly, monthly, quarterly, & yearly metrics.

Skills

Sales

Customer service

Relationship building

Communication

Job description

Kaizen House of Athletics in Milwaukee is seeking a Sales Coordinator who can grow our community through relationship-driven sales and exceptional service. You won’t just sell memberships; you guide individuals toward personal growth and lasting wellness through connection, trust, and an elevated member experience.

With 2 years in sales, hospitality, or customer-facing roles, you will manage the sales journey from inquiry to enrollment, support events, front desk duties, and help achieve ongoing