Membership Growth & Engagement Specialist

County, Inc.; Commack (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

403b Match

PTO & Holidays

Vision & Dental Health Plans

HRA

Life Insurance (no cost)

LTD Plan

Job summary

Girl Scouts of Suffolk County is seeking a Membership Specialist to convert and retain members across its service area. You will serve as the primary contact for the Service Unit team, nurturing relationships with volunteers and supporting the Girl Scout experience in assigned areas.

You will work with Salesforce and Marketing tools to increase awareness, place girls and volunteers, and help the council meet its membership goals.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 1 year of experience with Salesforce preferred.
• Strong computer skills; proficient in Office 365, OneDrive, Microsoft Excel.
• Able to work a flexible schedule, including some evenings/weekends.
• Valid driver's license and own transportation; ability to travel within Suffolk County.

Responsibilities

• Guide potential members through Salesforce pipeline to conversion via phone, email, virtual and in-person meetings.
• Coordinate placement of registered girls and adults into troops and volunteer roles.
• Ensure a smooth workflow by coordinating troop placements, numbers, and transfers.
• Monitor progress of prospective members through intake pipeline within target timeframe.
• Maintain records and track leads to meet membership goals using Volunteer Systems.
• Respond to inquiries via email, phone, and in person; nurture prospects through conversion.
• Foster relationships with service unit volunteers to place new youth and volunteers.
• Collaborate with Marketing & Communications to leverage mass communication systems.
• Maintain two-way communication with service unit teams to support council goals.
• Develop environments fostering diversity, equity, inclusion, and access.

Skills

Spanish fluency

Customer service

Conflict resolution

Organization & multitasking

Data privacy/confidentiality

Communication skills

Tools

Salesforce

Excel

Office 365

Job description

Girl Scouts of Suffolk County is seeking a Membership Specialist to convert and retain members across its service area. You will serve as the primary contact for the Service Unit team, nurturing relationships with volunteers and supporting the Girl Scout experience in assigned areas.

You will work with Salesforce and Marketing tools to increase awareness, place girls and volunteers, and help the council meet its membership goals.