Membership Specialist

Girl Scouts of Suffolk County; Commack (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

403b Match

PTO & Sick Leave

Paid Holidays

Vision Insurance

Dental Insurance

HRA

Life Insurance

LTD

Job summary

Girl Scouts of Suffolk County is seeking a Membership Specialist to drive member conversion and retention within a designated community. You will be the primary contact for building a strong team and supporting the Girl Scout experience in your area.

You will guide potential members through the Salesforce pipeline via calls, emails, meetings, and follow the GSSC contact strategy, coordinate troop placements, and monitor progress toward conversion while collaborating with Marketing and volunteers

Qualifications

• Fluency in spoken and written Spanish is preferred but not required.
• Minimum of 2 years of experience in customer service
• Minimum of 1 year of experience with Salesforce preferred
• Able to work a flexible schedule, such as some evenings and weekends
• Capable of handling sensitive information confidentially
• Ability to lift 50 pounds
• Valid driver's license and own transportation; ability to travel within Suffolk County

Responsibilities

• Guide potential girl and adult members through the Salesforce pipeline to conversion via phone calls, emails, virtual meetings, in-person meetings, and by following the GSSC contact strategy.
• Coordinates the placement of registered girls and adults into appropriate troop and volunteer roles
• Ensure a smooth workflow by coordinating and placing registered girls into appropriate troops, assigning troop numbers, and managing troop operations via transfers as needed.
• Continually monitors the progress of prospective members through the intake pipeline, from follow-up to resolution, within the targeted timeframe.
• Utilizes the Volunteer Systems database to track and follow through with leads to achieve the desired conversion rate and manage the assigned adult members.
• Responds appropriately to inquiries from staff, members, and prospects via email, phone, and in person
• Responds to and nurtures prospects to the point of conversion
• Nurtures relationships with service unit volunteers to facilitate placement of new volunteers and appropriate youth members throughout the GSSC service area
• Contributes to and leverages internal processes to catalog customer transactions and achieve high customer support and responsiveness levels
• Works closely with the Marketing & Communications team to leverage the Council's mass communication systems, including social media, website, and Salesforce Marketing Cloud
• Works closely with volunteers to ensure two-way communication with service unit teams, promote their creation, ensure their functioning at all levels, and foster collaboration to achieve goals
• To maintain a customer-centric environment, engage in troubleshooting, problem-solving, service recovery, and conflict resolution
• Ensures Girl Scouting is open to all appropriate youth and adults by actively developing environments that foster diversity, equity, inclusion, and access through words, actions, and attitudes
• Remains current on GSUSA's and GSSC's initiatives and national and local trends affecting our membership demographic, and can correspond with team members and customers accordingly
• Performs other duties as necessary or assigned

Skills

Spanish (preferred)

Customer service

Flexible schedule

Driver's license

Tools

Salesforce

Job description

At Girl Scouts of Suffolk County, we celebrate diversity, equity, and inclusion and are committed to creating an inclusive environment for all employees.

About the Role

Under the direction of the Director of Mission Delivery, the Membership Specialist is responsible for converting and retaining membership within an assigned community/service unit (role is to serve as the primary point of contact for building a strong team, fostering positive relations, and supporting the success of the Girl Scout experience in their assigned areas)

Responsibilities

• Guide potential girl and adult members through the Salesforce pipeline to conversion via phone calls, emails, virtual meetings, in-person meetings, and by following the GSSC contact strategy.
• Coordinates the placement of registered girls and adults into appropriate troop and volunteer roles
• Ensure a smooth workflow by coordinating and placing registered girls into appropriate troops, assigning troop numbers, and managing troop operations via transfers as needed.
• Continually monitors the progress of prospective members through the intake pipeline, from follow-up to resolution, within the targeted timeframe.
• Utilizes the Volunteer Systems database to track and follow through with leads to achieve the desired conversion rate and manage the assigned adult members.
• Responds appropriately to inquiries from staff, members, and prospects via email, phone, and in person
• Responds to and nurtures prospects to the point of conversion
• Nurtures relationships with service unit volunteers to facilitate placement of new volunteers and appropriate youth members throughout the GSSC service area
• Contributes to and leverages internal processes to catalog customer transactions and achieve high customer support and responsiveness levels
• Works closely with the Marketing & Communications team to leverage the Council's mass communication systems, including social media, website, and Salesforce Marketing Cloud
• Works closely with volunteers to ensure two-way communication with service unit teams, promote their creation, ensure their functioning at all levels, and foster collaboration to achieve goals
• To maintain a customer-centric environment, engage in troubleshooting, problem-solving, service recovery, and conflict resolution
• Ensures Girl Scouting is open to all appropriate youth and adults by actively developing environments that foster diversity, equity, inclusion, and access through words, actions, and attitudes
• Remains current on GSUSA's and GSSC's initiatives and national and local trends affecting our membership demographic, and can correspond with team members and customers accordingly
• Performs other duties as necessary or assigned

Qualifications

• Fluency in spoken and written Spanish is preferred but not required.
• Minimum of 2 years of experience in customer service
• Minimum of 1 year of experience with Salesforce preferred
• Able to work a flexible schedule, such as some evenings and weekends
• Capable of handling sensitive information confidentially
• Ability to lift 50 pounds
• Valid driver's license and own transportation; ability to travel within Suffolk County

Required Skills

• Adheres to Council policies and procedures
• Acts as a role model within/outside the Council
• Vital planning and organizational skills
• Goal-oriented; meets department/council goals
• Capable of productively working independently and as a member of a team
• Strong computer skills; able to learn and adapt quickly to new software
• Produces and maintains accurate records
• Excellent writing and communication skills
• Demonstrates commitment to the mission of the Girl Scout movement and the ability to inform the mission strongly and enthusiastically to community members/organizations
• Ability to meet department deadlines in a timely and accurate manner
• Support other departments as needed
• All other duties as assigned

Pay range and compensation package

• $40,000 - $43,000
• 403b Match
• Robust PTO & Sick Package and Paid Holidays
• Affordable Vision, Dental Health Plans
• Employer Partially Funded HRA
• No Cost Life Insurance Plan
• No Cost LTD Plan

Equal Opportunity Employer

At Girl Scouts of Suffolk County, we celebrate diversity, equity, and inclusion and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation (heterosexuality, homosexuality, bisexuality, and gender expression of identity), marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws.