Membership Director

YMCA; Livingston (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

West Essex YMCA seeks a Membership Director to lead membership development, sales, retention, engagement, and service across the branch. You will work with branch and association leadership to drive growth, strengthen member experience, and support the YMCA's mission and strategic priorities.

The role emphasizes customer service, relationship-building, and data-driven decision making, with a focus on operational accuracy and strategic oversight.

Qualifications

• Bachelor's preferred in Business, Recreation, Marketing, or Communications.
• 3 years leadership experience, 2 years staff supervision.
• Experience with SGA Pulse preferred.
• Emphasis on customer service, sales, relationship-building, and analytical skills.
• Proficiency in Microsoft Office Suite.
• CPR/AED and First Aid required.

Skills

Leadership

Staff supervision

Customer service

Sales

Relationship-building

Analytical skills

MS Office

CPR/First Aid

Education

Bachelor's degree preferred

Job description

The Membership Director provides strategic leadership and operational oversight for all aspects of membership development, sales, retention, engagement, and service at the West Essex YMCA. This position works collaboratively with branch and association leadership to drive membership growth, ensure operational accuracy, strengthen the member experience, and support the YMCA's overall mission and strategic priorities.

• Bachelor's preferred in Business, Recreation, Marketing, Communications.
• 3yrs leadership experience, 2yrs staff supervision.
• Experience with SGA Pulse preferred.
• Emphasis on customer service, sales, relationship-building, and analytical skills.
• Proficiency in Microsoft Office Suite.
• CPR/AED and First Aid required.