Membership Director

YMCA of the USA; Livingston (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

West Essex YMCA seeks a Membership Director to lead membership development, sales, retention, engagement and service. You will work with branch and association leadership to drive growth, ensure accurate operations, strengthen the member experience, and support the YMCA’s mission and priorities.

The role requires a Bachelor's degree (preferred), 3 years of leadership experience with 2 years in supervision, and proficiency in MS Office. CPR/AED and First Aid are required.

Qualifications

• Bachelor's degree preferred in Business, Recreation, Marketing, or Communications.

Responsibilities

• Provide strategic leadership and operational oversight for all aspects of membership development, sales, retention, engagement, and service.

Skills

Customer service

Sales

Relationship-building

Analytical skills

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Membership Director provides strategic leadership and operational oversight for all aspects of membership development, sales, retention, engagement, and service at the West Essex YMCA. This position works collaboratively with branch and association leadership to drive membership growth, ensure operational accuracy, strengthen the member experience, and support the YMCA’s overall mission and strategic priorities.

• Bachelor's preferred in Business, Recreation, Marketing, Communications.
• 3yrs leadership experience, 2yrs staff supervision.
• Experience with SGA Pulse preferred.
• Emphasis on customer service, sales, relationship-building, and analytical skills.
• Proficiency in Microsoft Office Suite.
• CPR/AED and First Aid required.