Membership Growth Director — Museum Transition

Children's Museum of Manhattan; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Paid holidays & generous PTO

Free admission to select NYC culturals

Job summary

The Children’s Museum of Manhattan (CMOM) seeks an inaugural Director of Membership to lead strategy and operations as CMOM transitions to a new museum and expands its member base to sustain growth through 2028.

You will supervise the Membership Manager, shape multi-year plans, collaborate with Development, Marketing & Communications, Guest Services, and external partners, and translate ambitious ideas into disciplined execution for families.

Qualifications

• Seven or more years of progressive experience in membership, audience engagement, development, marketing, or a comparable recurring-revenue program.
• Demonstrated success growing a membership or audience-based program.
• Strong analytical fluency with data to segment audiences and forecast trends.
• Experience with lifecycle marketing: acquisition, onboarding, renewal, reactivation, and measurement.
• Excellent strategic judgment, operational leadership, and cross-department collaboration.
• Experience with CRM, ticketing, email marketing, or related systems.

Responsibilities

• Lead the development and execution of strategy for CMOM’s family membership program, including acquisition, retention, engagement, and revenue growth through the transition to the new museum and beyond.
• Redesign membership levels, pricing, benefits, and positioning with Museum leadership and partners.
• Ensure that free and discounted membership offerings are integrated with the program with clear access goals.
• Develop multi-year revenue, membership, acquisition, retention, and expense projections through FY30 and beyond.
• Partner with Development to deepen philanthropic engagement with CMOM.
• Oversee a multiyear membership transition and opening-readiness plan.

Skills

Membership strategy

Data analysis

CRM systems

Leadership

Strategic planning

Tools

CRM systems

Membership software

Job description

The Children’s Museum of Manhattan (CMOM) seeks an inaugural Director of Membership to lead strategy and operations as CMOM transitions to a new museum and expands its member base to sustain growth through 2028.

You will supervise the Membership Manager, shape multi-year plans, collaborate with Development, Marketing & Communications, Guest Services, and external partners, and translate ambitious ideas into disciplined execution for families.