Membership Growth & Community Manager

Gravity Haus; Breckenridge (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus seeks a motivated sales professional to join our Membership Sales team in Breckenridge, CO. The role focuses on acquiring new members through inside/outside sales, tours, events, and leveraging HubSpot to forecast and manage the pipeline.

You will own renewal and retention, design member engagement programs, collaborate with events and marketing, and hit ambitious membership goals in a fast-paced, entrepreneurial environment.

Qualifications

• 3–5 years of proven sales experience, preferably in hospitality, lifestyle memberships, or related industries.
• Experience in account management, renewals, or member retention.
• Proven sales success with the ability to prospect, forecast, and consistently achieve membership sales goals as well as renewal and retention targets.

Responsibilities

• Execute inside/outside sales initiatives to attract new members, including outreach, tours, and events.
• Manage monthly/quarterly/annual new membership sales goals as a distinct, tracked KPI.
• Leverage HubSpot CRM to manage the acquisition pipeline and deliver accurate forecasts.
• Use member events and activations as a lead‑generation channel for prospective members.
• Own the renewal pipeline for an assigned book of existing members– track upcoming renewals, run proactive outreach ahead of expiration, and manage save/win‑back conversations for at‑risk members.
• Own churn rate, renewal rate, and referral rate as primary KPIs, tracked in HubSpot with the same rigor as the sales pipeline.
• Design and run a regular cadence of member engagement programming to deepen loyalty and reduce churn.
• Build relationships with existing members to surface early churn signals, gather feedback, and identify referral opportunities.
• Partner with Member Success on renewal strategy, but hold direct accountability for the retention number in this portfolio.
• Collaborate with property teams on programming that reflects member interests and strengthens the membership base.
• Partner with Events, Partnerships, and Marketing on campaigns that serve both acquisition and retention.
• Use social, email, and targeted outreach for both prospective and existing member audiences.

Skills

Sales

Hospitality

Communication

HubSpot

Forecasting

Account management

Tools

HubSpot CRM

Job description

Gravity Haus seeks a motivated sales professional to join our Membership Sales team in Breckenridge, CO. The role focuses on acquiring new members through inside/outside sales, tours, events, and leveraging HubSpot to forecast and manage the pipeline.

You will own renewal and retention, design member engagement programs, collaborate with events and marketing, and hit ambitious membership goals in a fast-paced, entrepreneurial environment.