Membership & Fitness Manager

Brooklyn Workforce1 Career Center; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

An established community-centered organization is on the lookout for a dynamic Manager of Membership and Fitness. This full-time role is vital in enhancing the fitness experience and driving membership growth within a vibrant community. You will oversee daily operations, manage a dedicated team, and implement innovative sales strategies to engage and motivate members. If you have a passion for health and wellness and possess strong sales and leadership skills, this is your chance to make a significant impact in a supportive environment. Join a team that values creativity and community engagement, and help shape the future of fitness in your neighborhood!

Qualifications

• 2-3 years of experience in membership sales and/or fitness management required.
• Strong sales background and customer service experience essential.

Responsibilities

• Oversee daily operations of the fitness center and membership department.
• Create and implement sales plans to drive membership growth.

Skills

Sales Skills

Customer Service

Problem-Solving

Communication Skills

Team Management

Education

Experience in Membership Sales or Fitness Management

CPR Certification

Tools

Microsoft Office 365

EZFacility

Mindbody

Salesforce

Job description

Seeking to hire a Manager of Membership and Fitness who will be situated at Crown Heights, Brooklyn NY. The site is located in Brooklyn's vibrant Crown Heights neighborhood. The Center serves as a cornerstone for community engagement, creativity, and growth. The center offers a variety of programs, from dance classes to cultural events, bringing people together in a dynamic and welcoming environment.

The Manager of Membership and Fitness reports to the Managing Director overseeing the business. The role is responsible for the fitness center, wellness room and membership department's daily operations and planning. This full-time on-site position requires a highly motivated individual with strong selling skills to drive membership growth and retention while meeting sales targets.

In addition to overseeing all aspects of membership and fitness services, this role will supervise the Membership Advisor and Personal Trainers, ensuring they align with the department's goals and standards. The Manager will also work closely with the team to create and implement sales strategies, maintain high-quality experiences for members, and enhance the center's offerings.

Responsibilities

1. Maintain clear and open communication with the Managing Director and other department heads as well as working collaboratively as needed.
2. Create and implement sales plans to drive membership and grow the fitness business within the Center.
3. Oversee membership and fitness operations.
4. Report on performance metrics implementing strategies for improvement as needed.
5. Manage and mentor the Membership Advisor, and Personal Trainers providing guidance and ongoing support with a continuing learning philosophy for their success.
6. Conduct regular team meetings, daily check-in huddles to keep staff knowledgeable about center happenings, and ensure high standards are being met.
7. Empower and develop talent and reinforce a culture of high performance, positivity, and motivation.
8. NOTE: This hire will be authorized to deliver personal training sessions outside of their regular assigned hours/schedule if interested.

Qualifications

1. Minimum of 2 -3 years of experience in membership sales and/or fitness management along with related administrative knowledge required. Computer literacy a must including familiarity with MicroSoft Office 356, EZFacility, Mindbody, and Salesforce.
2. Strong sales background and customer service experience also required (sales, health and wellness, retail, restaurant, fitness).
3. Experience onboarding, training, coaching, and developing high-performing teams a plus.
4. Genuine passion for fitness, health and wellness with an ability to engage and motivate the community.
5. Positive communicator with strong written and verbal communication skills.
6. Proactive problem-solving skills and a customer-focused mindset.
7. CPR certification or a willingness to acquire CPR certification within 30 days of employment.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Day and Evening Shifts
Salary: $60,000 – $65,000 yearly