Membership Experience & Relations Manager

The 'Quin House; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Quin House is seeking an Assistant Manager of Member Relations to elevate member experience and engagement at its Back Bay club. You will manage 300+ member households, handle special requests, and act as a polished ambassador at events, tours, and programming.

This role requires a client-facing hospitality background, strong communication skills, and the ability to work nights, weekends, and holidays while maintaining a high standard of service for influential members.

Qualifications

• 5+ years in a client facing role in hospitality
• Excellent written and verbal communications skills
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Ability to work nights, weekends, and holidays
• Proficient with Microsoft Office (Word, PowerPoint, Excel) and Outlook
• Experience with CRM Platform a plus
• Bachelor's degree considered an asset

Responsibilities

• Results-driven individual who is focused on presenting a best-in-class member experience and seamless execution
• Account Management for 300+ member households to ensure satisfaction and engagement
• Assist engagement and recruitment in conducting tours for current and prospective members
• Represent the membership team at key Programming and Membership Engagement events
• Proactively engage with members to secure nominations and guide applicants through the process
• Manage implementation of all special requests and amenity programs
• Maintain strong community relationships to keep The 'Quin House top of mind for prospective members
• Ensure onboarding cohorts reflect the club mission and vision
• Respond to member requests with attentiveness and follow-up
• Monitor VIP and special member requests and assist in designing amenity programs
• Coordinate with departments to anticipate member needs and enhance experience
• Assist Quin Ambassador team in resolving member complaints and enforcing club rules
• Maintain detailed member database with preferences and notes
• Perform additional tasks as assigned

Skills

Client facing

Hospitality experience

Written communication

Verbal communication

Team player

Night/weekend shifts

CRM software

Education

High school diploma or equivalent

Bachelor's degree a plus

Tools

CRM Platform

Job description

The Quin House is seeking an Assistant Manager of Member Relations to elevate member experience and engagement at its Back Bay club. You will manage 300+ member households, handle special requests, and act as a polished ambassador at events, tours, and programming.

This role requires a client-facing hospitality background, strong communication skills, and the ability to work nights, weekends, and holidays while maintaining a high standard of service for influential members.