Membership Experience Director

Lansing YMCA; Superior (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

The YMCA is seeking a Member Experience Director to lead membership efforts, including recruitment of new members, retention of current members, and supervision of assigned staff. You will develop and implement procedures to meet strategic goals defined with the Branch Executive and Lake Superior YMCA leadership.

The role also requires building and maintaining relationships with local businesses, organizations, government agencies, and community leaders to enhance service to diverse community

Qualifications

• Bachelor's Degree or equivalent in fields related to business, hospitality, or equivalent related field.
• Five (5) years of managing a customer service department.
• Previous customer service, sales, or related experience; ability to multi-task in person and within programs on a computer.
• Excellent interpersonal and problem-solving skills; detail oriented.
• Experience helping and serving people from diverse socioeconomic segments of the surrounding communities.

Responsibilities

• Recruitment of new members and retention of existing members; supervision of assigned staff.
• Develop, plan, and implement new procedures to achieve strategic goals defined with the Branch Executive and Lake Superior YMCA leadership.
• Create and maintain relationships with local businesses and organizations, government agencies, and community leaders.

Skills

Interpersonal skills

Problem-solving

Multi-tasking

Customer service

Staff supervision

Education

Bachelor's degree in business/hospitality or related field

Job description

The Member Experience Director supports all aspects of membership for the Y, including recruitment of new members, retention of existing members, and supervision of assigned staff. The Director develops, plans, and implements new procedures and methods to achieve strategic goals that are defined in conjunction with the Branch Executive, Y leadership team, and Lake Superior YMCA community members and guests. The Director will create and maintain relationships with local businesses and organizations, government agencies, and community leaders.

• Bachelor's Degree or equivalent in fields related to business, hospitality, or equivalent related field.
• Five (5) years of managing a customer service department.
• Previous customer service, sales, or related experience; ability to multi-task in person and within programs on a computer.
• Excellent interpersonal and problem-solving skills; detail oriented.
• Experience helping and serving people from diverse socioeconomic segments of the surrounding communities.
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.