Association Membership Director

YMCA of the USA; Jacksonville (FL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

YMCA of Florida’s First Coast seeks an Association Membership Director to create a welcoming, relationship-centered membership experience across branches. Reporting to the SVP, Chief Membership and Marketing Officer, this leader ensures that membership means belonging, growth, and communityconnection—not just facility access.

The Director will guide onboarding, retention, and engagement efforts, lead the Director of Member Intelligence and Corporate Membership Director, and collaborate with

Qualifikationen

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of leadership in membership, customer experience, or operations across locations.
• Proven track record improving retention, service, and engagement.
• Experience building onboarding, retention programs, and service standards.
• Strong analytical skills to translate data into actions.
• Excellent leadership, coaching, and communication.
• Willingness to travel across First Coast YMCA locations and evenings/weekends.

Aufgaben

• Lead onboarding and welcome programs to deepen member engagement.
• Strengthen engagement and respond to member needs across branches.
• Encourage referrals and drive retention through relationship-building.
• Collaborate with branch operations, programs, marketing, finance, and health teams.
• Travel among First Coast YMCA locations as needed.

Kenntnisse

Leadership

Customer experience

Retention

Sales

Hospitality

Operations

Data analysis

Communication

Ausbildung

Bachelor’s degree

Tools

Microsoft Office

Daxko Operations

Daxko Engage

Jobbeschreibung

The Association Membership Director leads the YMCA of Florida’s First Coast in creating a welcoming, consistent, and relationship-centered membership experience across every branch. Reporting to the SVP, Chief Membership and Marketing Officer, this leader helps ensure every person who comes to the Y feels seen, supported, and connected—and understands that membership is more than access to a facility; it is an opportunity to belong, grow, and strengthen community.
At the heart of this role is helping members build lasting relationships with the Y. The Director leads a thoughtful, relationship-based approach to welcoming and onboarding new members, strengthening engagement, responding when a member needs support, encouraging referrals, and improving retention. This position provides direct leadership to the Director of Member Intelligence and the Corporate Membership Director and brings their work together with branch operations, programs, marketing, finance, and community health teams to grow membership, deepen participation, and build lifelong relationships with members.
,

• Bachelor’s degree in a related field or equivalent experience.
• Five or more years of leadership experience in membership, customer experience, sales, retention, hospitality, or operations, preferably across multiple locations.
• Demonstrated success improving retention, service, engagement, sales, or revenue through strategy, coaching, and accountability.
• Experience developing service standards, onboarding, retention programs, procedures, and quality practices.
• Strong analytical skills with the ability to turn data, trends, and member feedback into action.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Ability to lead association-wide initiatives, manage priorities, and work effectively across a multi-branch organization.
• Proficiency with Microsoft Office and member management systems; Daxko Operations and Daxko Engage experience preferred.
• Experience in a YMCA or other mission-driven or membership-based organization preferred.
• Ability to travel among First Coast YMCA locations and occasionally work evenings or weekends.