Membership Experience Champion

Seattle Bouldering Project, LLC; Seattle (WA); On-site; USD 25,000 - 33,000; Part time

Job summary

The Seattle Bouldering Project, LLC is seeking a Membership Ambassador to warmly welcome first-time visitors, guide them to a suitable membership, and convert curiosity into lasting engagement.

Embedded in our multi-gym market, you will build real relationships, coach teammates on membership conversations, and help grow the community while collaborating with Operations Specialists and the revenue team. Evening and weekend availability may be required.

Qualifications

• Experience in sales, customer success, hospitality, or member-facing roles.
• Strong communication skills with the ability to guide conversations.
• Comfortable making outreach via phone, text, and email.
• Organized and detail-oriented with the ability to track leads and follow up consistently.
• Ability to collaborate with gym leadership and front desk teams.
• Interest in helping grow a community-driven brand.

Responsibilities

• Welcome and engage prospective members - especially first-time visitors and guest pass holders - and help them find a membership that fits their life.
• Follow up through phone, text, and email, schedule facility visits, and guide people through their options until they find their home at Bouldering Project.
• Use SalesHub (our CRM) to track prospective member relationships, manage follow-ups, and keep the membership pipeline organized.
• Help refine workflows and identify opportunities to improve how we capture interest and convert it into membership.
• Partner with Operations Specialists to build their confidence and consistency in membership conversations with guests.
• Model great conversations on the floor so your teammates can learn by watching and doing - this role makes the whole team better.
• Work with gym leadership to spot and act on opportunities that support local membership growth.
• Bring curiosity and a continuous improvement mindset to how the MSP gyms welcome and convert new members.
• Track conversion trends and share what you're learning with the revenue team and local leadership.

Skills

Sales experience

Customer communication

Outreach

Organization

Team collaboration

Community growth

Tools

CRM platforms

Job description

The Seattle Bouldering Project, LLC is seeking a Membership Ambassador to warmly welcome first-time visitors, guide them to a suitable membership, and convert curiosity into lasting engagement.

Embedded in our multi-gym market, you will build real relationships, coach teammates on membership conversations, and help grow the community while collaborating with Operations Specialists and the revenue team. Evening and weekend availability may be required.