Membership Experience Associate

Family YMCA of Black Hawk; Waterloo (IA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Job summary

The Family YMCA of Black Hawk is hiring a Member Associate to enhance our member experience and support wellness goals. This role emphasizes customer service excellence, administrative tasks, and teamwork across departments.

Candidates should have strong interpersonal skills, and prior experience in customer service is preferred. The YMCA offers a supportive culture focused on community building.

Qualifications

• Excellent interpersonal and problem-solving skills are essential.
• Ability to establish positive relationships in a diverse community.
• 1 year of customer service experience preferred.

Responsibilities

• Provide outstanding customer service to help members reach wellness goals.
• Follow YMCA policies and respond to emergency situations.
• Manage membership accounts and handle administrative duties.

Skills

Interpersonal skills

Problem-solving

Customer service

Education

High school or equivalent

Tools

Computer

Job description

Benefits:

• Employee discounts
• Flexible schedule

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger.

POSITION SUMMARY:

We are seeking new additions to our team! Our Member Associates are vital to our member and new member experience. This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

ESSENTIAL FUNCTIONS:

• Provides outstanding customer service to our members as they reach their wellness goals.
• Follows YMCA policies, procedures, and responds to emergency situations.
• Thinks, communicates and behaves as a cause-driven leader to promote the Y across departments.
• Administrative duties; membership account management, answering phones, tours of the facility.
• Willingness to assist other departments as needed.

QUALIFICATIONS:

• Excellent interpersonal and problem solving skills.
• Ability to relate effectively and establish positive relationships with our diverse community.
• Previous customer service, sales or related experience preferred.
• Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use a computer and/or smart device.
• Sit, reach, move around the environment, lift up to 10 lbs.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

Schedule:

• Weekend availability
• Saturday 7am - 12pm
• Sunday 11:30am - 3:30pm
• Some weekday evenings; 4:30-8:00pm

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

One location