Member Engagement Representative

YMCA of Greater San Antonio; Cibolo (TX); On-site; USD 16,531 - 20,664; Full time

Job summary

The YMCA of Greater San Antonio is looking for a friendly Membership Representative to welcome members and guests, promote memberships and programs, and maintain an inviting lobby environment.

You will respond to member needs, conduct tours for prospective members, and assist with front-desk duties, data entry, and program support in a fast-paced community setting.

Responsibilities

• Responds to member and guest needs with friendly, helpful service.
• Promotes memberships and programs to support retention and growth.
• Maintains cleanliness and organization of the lobby area.
• Conducts interviews and/or tours for prospective members and sells memberships.
• Develops positive relationships with volunteers and members and helps connect them with the Y.
• Welcomes, connects, and supports members and invites them to get involved.
• Handles membership concerns and informs supervisor of issues.
• May assist with locker keys, towels, and locker room monitoring as required.
• Provides administrative support to the membership desk: inputting memberships, looking up accounts, processing scholarships, and data adjustments.
• Keeps informed of branch activities and schedules to provide exceptional service.

Job description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd‑party billing and, entering data for adjustments to accounts as authorized.
• Keeps informed of all branch activities & schedules in order to provide exceptional member service.
• Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and processes end of shift controls for review/audit.
• Perform other duties as assigned by supervisor.

Leadership Competencies

• Communication & Influence
• Engaging Community

Work Environment & Physical Demands

• Work is performed in a fast‑paced office environment.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
• This position requires analytical abilities and multitasking in order to identify problems and recommend solutions.
• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines.
• Occasional stooping and bending with regular lifting of up to 20 pounds is required.
• Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Uses best practices and demonstrates up-to-date knowledge and skills in technology.